Senior Solutions Engineer

iHeartMedia • Virtual, NY

9d • Remote

About The Position

The audio revolution is here – and iHeart is leading it! iHeartMedia is the number one audio company in America, reaching 90% of Americans monthly. AudioGraph is iHeartMedia’s programmatic broadcast radio platform, connecting stations to the programmatic ecosystem. This role is crucial for accelerating revenue by making AudioGraph easy to buy and ensuring successful campaign delivery. As a Senior Solutions Engineer, you will own AudioGraph’s technical go-to-market, leading pre-sale conversations, developing implementation playbooks, and building the operational backbone for a seamless client experience. Your work will directly impact sales effectiveness, deal velocity, and client retention.

Requirements

• 5–8 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising.
• Deep understanding of the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP-DSP integration patterns.
• Direct experience with major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner perspective.
• Hands-on proficiency with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and log-level troubleshooting.
• Strong grasp of audience data architecture: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe.
• Experience with measurement and attribution methodologies (pixel-based, exposure file, foot traffic, brand lift) and at least one vendor in the space.
• Demonstrated ability to operate independently in ambiguous environments and drive cross-functional projects without direct authority.
• Excellent communication—comfortable presenting to agency leadership and equally comfortable debugging a bid stream with an engineer.

Nice To Haves

• Experience in audio, podcast, or broadcast advertising.
• Familiarity with Salesforce, Operative AOS, or similar order management systems.
• SQL proficiency and experience building operational dashboards or reporting pipelines.
• Experience working within a media company or publisher-side ad tech team.
• Prior experience in a player-coach or team lead capacity within an SE or technical solutions group.

Responsibilities

• Lead technical pre-sale engagements with agency holding companies and mid-market agencies, translating AudioGraph capabilities into solutions that align with their buying workflows, planning tools, and KPIs.
• Build reusable pitch assets—technical one-pagers, demo environments, objection-handling frameworks, ROI calculators—that equip sellers to move deals forward without waiting for SE availability.
• Reduce time-to-proposal by owning a standardized deal configuration process: audience strategy, market selection, measurement approach, and pricing structure templated and ready to customize.
• Participate directly in high-value pitch meetings and RFP responses; own the technical narrative that differentiates AudioGraph from competing audio solutions.
• Train and enable the seller base through recurring technical workshops, deal clinics, and 1:1 coaching on how to position AudioGraph’s capabilities.
• Design and own the end-to-end client lifecycle playbook, ensuring seamless handoffs between sales, ad ops, and client services.
• Architect campaign configurations for complex deals including audience layering, frequency management, creative specifications, and cross-platform measurement design.
• Inform the product roadmap by synthesizing field-level technical feedback into prioritized requirements; participate in sprint reviews and beta testing for new capabilities.

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed