Senior Solutions Engineer

Peak Technologies • Littleton, MA

1d • Hybrid

About The Position

Responsible for developing and managing complex projects across multiple locations. Thriving in a results-driven environment, this role collaborates closely with the sales team to develop winning technology strategies, design solutions, and promote our portfolio of services. Transitioning to a Specialist and Post-Sales focus, the Senior Solutions Engineer delivers technical presentations, provides support, and executes billable services, ensuring exceptional customer satisfaction. Strong project management skills, customer-centricity, and adaptability are key for success in this role. Join us and drive innovation in technology solutions!

Requirements

• Technical four-year degree, or experience in lieu of degree.
• Time management and ability to meet deadlines.
• Strong organizational skills and ability to multitask.
• Problem-solving and decision making.
• Proactivity and self-direction.
• Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.
• Ability to take accountability and responsibility for business target delivery and decision making.
• Read and interpret documents, procedure manuals and various correspondence.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

Nice To Haves

• Self-motivation, and the ability to manage through ambiguity while also asking questions for understanding.
• A strong and proven work ethic, high energy, and outstanding organizational skills.
• Strong sense of emotional intelligence.
• Primary company languages include Spanish, French, and Dutch.

Responsibilities

• Develop and manage complex projects across multiple locations.
• Collaborate with the sales team to develop technology strategies, design solutions, and promote services.
• Deliver technical presentations.
• Provide technical support.
• Execute billable services.
• Ensure customer satisfaction.
• Interact successfully and positively in a participatory climate, working collaboratively with customers, sales, and internal teams.
• Be a problem solver, providing recommendations and options.
• Execute based on established processes or create new processes.
• Demonstrate active listening skills, curiosity, and willingness to ask questions.
• Be hypersensitive to details when composing, processing, and proofing information and data.
• Manage multiple complex projects, customers, and interruptions.
• Complete ownership of time and task management.
• Gather and summarize data.
• Relate and communicate effectively with an array of personalities and cultures.
• Demonstrate quantitative analysis and critical thinking skills.
• Work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
• Travel may be required for company events, training, and customer visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree