Senior Solutions Engineer, Consumer
About The Position
The Senior Solutions Engineer, Consumer will help build consumer-facing healthcare experiences that provide people with personalized estimates of what they will pay before receiving care. The role partners with Product to research, build, and validate pricing, billing, and bundling logic for shoppable service packages, and to deliver accurate estimates through the Consumer Pricing API. It also works with Sales and Customer Success to scope opportunities, bring customers live, and support their long-term success. The role uses expertise in Turquoise’s pricing data warehouse to improve price certainty and choice for consumers, develop data-driven solutions, expand product adoption, and contribute to the product roadmap. Success involves effective collaboration with Product and Engineering, careful customer scoping, and strong customer experience and product adoption. This is a fully remote role for US-based candidates, operating on US business hours.
Requirements
- 7+ years of experience in healthcare revenue cycle, medical billing and coding, claims, care navigation, or digital health.
- Specific expertise working with institutional and professional claims.
- Deep understanding of commercial reimbursement and benefit design and how they translate into consumers’ out-of-pocket costs for care.
- Strong SQL skills and experience working with large, complex healthcare datasets.
- Familiarity with APIs, including REST and JSON, and how customers integrate them into their products.
- Experience in a customer-facing technical role, such as solutions engineering, implementation, or management consulting.
- Product intuition and ability to conduct complex research projects and produce clear answers and recommendations.
- Strong analytical, problem-solving, and mathematical skills, paired with creative thinking.
- Excellent written communication, organizational, and interpersonal skills, with the ability to collaborate across functions and seniority levels and build strong customer relationships.
- Ability and drive to deliver consistent, accurate, high-quality work at a fast pace.
- Current authorization to work in the United States; employment visa sponsorship is not provided.
Nice To Haves
- Experience building or supporting consumer-facing care navigation or digital health products.
Responsibilities
- Partner with Product to define, build, validate, and expand shoppable service estimates, including the pricing, billing, and bundling logic behind them.
- Work with Data and Engineering to ensure upstream data infrastructure enables accurate estimates and supports consumer product needs.
- Serve as a technical and product expert for Sales and Customer Success, leading technical discovery, scoping, and demos.
- Guide customers through API integration, implementation, and launch, ensuring products meet customer needs, are understood, and achieve strong adoption.
- Gather and prioritize technical feedback from customers and ensure it informs product development.
Benefits
- Competitive pay with equity options.
- Medical, dental, and vision health plan options, with FSA, DCFSA, and HSA options.
- Company-sponsored disability and life insurance.
- Unlimited PTO.
- 401(k) with 4% matching.
- Fully remote work and flexible working hours.
- $750 work-from-home setup budget.
- Paid biannual in-person company summits.
- Quarterly $150 co-hanging stipend to meet up with coworkers.
- Monthly $100 health and wellness benefit.
- Generous paid family leave.
- Annual $1,200 learning and development stipend.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
