Senior Solutions Consultant

Granicus • Remote,

2d • $110,000 - $130,000 • Remote

About The Position

Working on the Solution Consultant team at Granicus offers the opportunity to leverage human-centered practices and a systems-thinking approach to transform how people experience public services. We apply user empathy, data, and insights to nurture the connection between people and government. Our Solution Consultants serve as both technical and consultative strategy leads, analyzing the current state customer experience, then mapping an idealized journey to meet our customers’ goals and inspire new approaches. Solution Consultants lead discovery and technical demonstration activities to understand our customers’ needs and their overall goals. They conduct individual interviews, facilitate discovery workshops, and review content or data to glean insights – then develop actionable plans for enhanced digital experiences. They produce artifacts to aid the development of strategies that meet real human needs – including personas, journey maps, messaging frameworks and more. Our Solution Consultants are responsible for providing agencies with guidance in various spheres of business, including engagement strategy, business transformation, and digital and innovation capabilities. As a Senior Solution Consultant, you will both participate in these processes and mentor others to improve their skills. You will utilize your excellent communication skills and deep experience to establish and maintain strong relationships throughout the sales cycle. You will create combined solutions of services and technology to facilitate critical business objectives for Granicus customers.

Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Responsibilities

• Working with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind
• Meeting with agencies and helping them reimagine the connection between people and government
• Developing and delivering effective Pitch, Solution, and Technical demonstrations of Granicus solutions that clearly show how they will help the customer achieve their goals
• Building and maintaining a library of solutions, customer examples, supporting collateral, and POCs
• Building and maintaining demonstration websites and assets to be used by our team and others throughout Granicus
• Being a strategic sales and technical resource for the sales organization
• Guiding technical scoping conversations with the agency and our Granicus implementation teams
• Responding to functional and technical elements of RFIs/RFPs
• Maintaining a library of technical capabilities that are used in these RFPs
• Responding to formal customer technical needs, such as Security Questionnaires
• Assisting with sales and our own team's learning paths through content, coaching, and training projects
• Learning the full suite of the Granicus platform through constant training, reading product releases, and internal product discussions
• Assisting with lead generation and marketing efforts through webinar and conference support

Benefits

• Flexible Time Off
• Company-Wide Wellbeing Days
• Work From Home Reimbursement
• Multiple Health Plan Options
• Employer HSA Contributions
• Fitness Reimbursement Program
• On-Demand Mental Health Support
• Paid Parental Leave
• Traditional & Roth 401(k)
• Life & AD&D Insurance
• Online Learning Platforms
• Competitive Salary & Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed