Senior Solutions Architect

Perficient • Charlotte, NC

4d • Remote

About The Position

We currently have a career opportunity for a Strategic AI Operations Leader to join our team. This is a remote position, must live in the United States. As a Strategic AI Operations Leader, you will play a critical role in transforming a large-scale enterprise managed services engagement from a traditional, human-centric operating model to an AI-enabled support ecosystem. This role is responsible for defining and shaping the future-state operating model across L1 and L2 support functions, driving modernization, scalability, and operational excellence. The successful candidate will architect and implement an advanced support model leveraging AI agents, intelligent automation, observability platforms, and modern ITSM capabilities, supported by human-in-the-loop frameworks. The objective is to improve service availability, reduce operational costs, accelerate incident resolution, and enhance overall customer experience. This is a highly strategic and hands-on leadership role requiring deep expertise in enterprise NOC operations, production support organizations, AI-enabled service delivery models, and managed services transformation. You will collaborate with cross-functional global teams and industry-leading talent to design and deliver innovative, high-quality solutions. The role also involves active participation in sales pursuits and client engagements, aligning AI-driven operational strategies with business objectives. This role is part of the Business Unit Senior Leadership Team and plays a key role in shaping the strategic direction of the organization’s managed services offerings. Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.

Requirements

• Deep expertise in enterprise NOC operations.
• Deep expertise in production support organizations.
• Deep expertise in AI-enabled service delivery models.
• Deep expertise in managed services transformation.
• Must live in the United States.

Responsibilities

• Defining and shaping the future-state operating model across L1 and L2 support functions, driving modernization, scalability, and operational excellence.
• Architecting and implementing an advanced support model leveraging AI agents, intelligent automation, observability platforms, and modern ITSM capabilities, supported by human-in-the-loop frameworks.
• Improving service availability, reducing operational costs, accelerating incident resolution, and enhancing overall customer experience.
• Collaborating with cross-functional global teams and industry-leading talent to design and deliver innovative, high-quality solutions.
• Active participation in sales pursuits and client engagements, aligning AI-driven operational strategies with business objectives.
• Shaping the strategic direction of the organization’s managed services offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed