Senior Solutions Architect

Hover • San Francisco, CA

5d • $161,000 - $198,000 • Hybrid

About The Position

Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
We’re creating a new Solutions Architect function to help large enterprise customers successfully adopt and scale their usage of our platform. This is a highly technical, customer-facing leadership role responsible for owning complex onboarding and integration efforts, translating customer workflows into actionable platform configuration and technical requirements, and partnering closely with Product and Engineering to close gaps.
As the first hire and (player-coach) team lead, you’ll define how Solutions Architecture operates at our company, then hire and develop a team which will scale as demand grows.
You will contribute by
Enterprise onboarding & solution design
Lead end-to-end technical onboarding for large enterprise customers: discovery, solution design, and go-live readiness.
Map customer workflows and operating models to our products, identifying required configurations, best practices, and change management needs.
Design scalable solutions that balance customer needs, product capabilities, security/compliance requirements, and long-term maintainability.
Integrations & technical delivery
Own integration strategy and execution across customer systems and downstream partners (e.g. APIs, SSO, data exchange, third-party tools).
Translate requirements into clear technical specs: data mappings, integration contracts, event flows, error-handling strategies, and monitoring plans.
Establish repeatable integration patterns and documentation that reduce implementation time and improve reliability.
Customer-facing technical leadership
Serve as the technical “face” of the company for enterprise stakeholders (technical and non-technical), running technical workshops and executive readouts.
Provide hands-on troubleshooting for customer issues—root cause analysis, log/telemetry analysis, reproduction, and mitigation—while keeping customers informed and confident.
Travel on-site as needed for critical milestones, escalations, and relationship-building.
Product & engineering partnership
Identify workflow gaps and product limitations surfaced during onboarding and ongoing support, and convert them into well-formed product opportunities.
Partner with Product/Engineering to prioritize roadmap items, define requirements, validate solutions, and ensure enterprise readiness.
Act as a liaison with third-party integration partners during incidents and escalations to drive resolution and prevent recurrence.
Build and lead the Solutions Architect team
Establish playbooks, templates, and operating rhythms: discovery frameworks, implementation plans, handoff processes, escalation paths, and post-go-live health checks.
Hire, onboard, and mentor Solutions Architects; set quality bars, career development plans, and performance expectations.
Create feedback loops with Sales, Customer Success, Support, and Engineering to continuously improve the customer experience.

Requirements

• 6+ years in Solutions Architecture, Technical Account Management, Implementation Engineering, or a similar customer-facing technical role supporting enterprise customers.
• Strong technical depth across modern integration patterns (REST APIs, webhooks/events, SSO/SAML/OAuth, data modeling/mapping, debugging distributed systems).
• Proven ability to work with cross-functional partners on complex, multi-stakeholder implementations (technical + business) from discovery through launch.
• Excellent communication skills: can explain technical tradeoffs clearly to both engineers and executives; can write crisp technical documentation.
• High ownership nd strong judgment in ambiguous environments; comfortable building the function, not just operating within it.
• Experience collaborating with Product and Engineering to drive roadmap decisions based on customer needs.
• Prior people management experience (or clear readiness to step into management quickly).

Nice To Haves

• Experience in insurance, property/field operations, insurance claims and/or inspection workflows, or similarly operationally complex enterprise domains.
• Familiarity with enterprise security and compliance expectations (SOC2, data governance, role-based access, audit-logs).
• Experience building onboarding playbooks, integration accelerators, and reusable solution templates.

Responsibilities

• Lead end-to-end technical onboarding for large enterprise customers: discovery, solution design, and go-live readiness.
• Map customer workflows and operating models to our products, identifying required configurations, best practices, and change management needs.
• Design scalable solutions that balance customer needs, product capabilities, security/compliance requirements, and long-term maintainability.
• Own integration strategy and execution across customer systems and downstream partners (e.g. APIs, SSO, data exchange, third-party tools).
• Translate requirements into clear technical specs: data mappings, integration contracts, event flows, error-handling strategies, and monitoring plans.
• Establish repeatable integration patterns and documentation that reduce implementation time and improve reliability.
• Serve as the technical “face” of the company for enterprise stakeholders (technical and non-technical), running technical workshops and executive readouts.
• Provide hands-on troubleshooting for customer issues—root cause analysis, log/telemetry analysis, reproduction, and mitigation—while keeping customers informed and confident.
• Travel on-site as needed for critical milestones, escalations, and relationship-building.
• Identify workflow gaps and product limitations surfaced during onboarding and ongoing support, and convert them into well-formed product opportunities.
• Partner with Product/Engineering to prioritize roadmap items, define requirements, validate solutions, and ensure enterprise readiness.
• Act as a liaison with third-party integration partners during incidents and escalations to drive resolution and prevent recurrence.
• Establish playbooks, templates, and operating rhythms: discovery frameworks, implementation plans, handoff processes, escalation paths, and post-go-live health checks.
• Hire, onboard, and mentor Solutions Architects; set quality bars, career development plans, and performance expectations.
• Create feedback loops with Sales, Customer Success, Support, and Engineering to continuously improve the customer experience.

Benefits

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees