Senior Solutions Architect - East Coast, USA

Immersive • Boston, MA

2d • $130,000 - $160,000 • Remote

About The Position

Immersive One is the leading cyber resilience solution globally, and this role is crucial in showcasing its value and securing technical wins. Immersive One enables organizations to test the readiness of their people, AI-enabled workflows, cybersecurity teams, agents, and leaders under realistic pressure, providing evidence for improvement, benchmarking, and reporting. Trusted by over 30% of the Fortune 100 and ranked #1 in the Forrester Wave™ 2026, Immersive Labs helps organizations adopt AI safely, develop and defend at AI speed, lead through crisis, and validate AI agents before deployment. The company, founded in 2017, has grown to over 300 employees globally with significant funding and multiple 'Best Place to Work' awards. This role is part of the growing Customer Success team, focusing on the East Coast of the United States, and acts as a consistent value champion from pre-sale to post-sale.

Requirements

• 5+ years work experience in an information security practitioner or solution consulting role
• Time spent working in a pre-sales capacity
• Extensive experience in client facing roles - you will have consulted and presented to both C-level execs and technical stakeholders
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
• Authoritative knowledge of information security concepts, domains, compliances, and standards
• Engaging speaker and presenting, able to articulate value and discuss technical concepts in a jargon free manner
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
• Experience leading technical presentations for both technical and non-technical audiences across all levels

Nice To Haves

• Experience within Customer Success would be highly desirable
• Industry qualifications such as CISSP would be desirable but not essential to this role

Responsibilities

• Identify and help define prospective customers’ technical requirements / use-cases to align Immersive Lab’s technical and business value proposition
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts
• Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes
• Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews
• Leverage cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs
• Drive adoption to maximize the value of the Immersive Labs Platform
• Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
• Support customers in operationalizing and incorporating Immersive One into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey
• Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts
• With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities

Benefits

• Share options
• Rewards for doing great work and living our values
• Health insurance
• Dental insurance
• Disability insurance
• Fully paid sick leave
• Mental health support
• 401K match of up to 5% – effective immediately
• 33 holiday days
• Two volunteering days
• 12 weeks enhanced parental leave
• Your birthday off
• Flexible and remote working
• Career and learning development through the platform
• Learn Anything fund
• Monthly socials and sports clubs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed