Senior Solutions Architect
Bolt
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Posted:
August 29, 2023
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Remote
About the position
The Senior Solutions Architect within the Integrations team is a techno-functional role working with large enterprise customers. They will be responsible for solving complex problems, developing scalable solutions, and assisting customers with product adoption. The ideal candidate will have a strong background in e-commerce platforms, excellent communication skills, and the ability to leverage technology to drive business value. This role offers the opportunity to work with a passionate and ambitious team, become a trusted advisor to customers, and contribute to the development of Bolt's offerings.
Responsibilities
- Assist in pre-sales activities including preliminary scoping discussions, estimation, and Statement of Work creation.
- Design holistic solutions using Bolt's APIs and products that are captured in the form of a Solution Design Document.
- Exhibit strong executive presence and ability to interact with key project sponsors.
- Become a trusted advisor to our customers for all things eCommerce and Bolt.
- Be accountable for our customers' successful integration into the Bolt ecosystem.
- Support our customers from the end of pre-sales into implementation/kick-off, go-live, and immediately afterwards during hypercare.
- Become an in-house subject matter expert in Bolt's plug-ins, direct APIs, and SDK ecosystem.
- Document key learnings into playbooks for future course correction.
- Help develop features for the Bolt offering, working closely with core product & engineering teams.
- Move fast, learn, and continuously iterate, championing best practices and ensuring the highest technical standards.
Requirements
- 7+ years of experience as a software engineer or architect in a customer facing role
- Prior experience in at least one ecommerce platform
- Strong executive presence and ability to interact with key project sponsors
- Ability to design holistic solutions using Bolt's APIs and products
- Experience in pre-sales activities including scoping discussions, estimation, and Statement of Work creation
- Ability to become a trusted advisor to customers for all things eCommerce and Bolt
- Accountability for successful integration of customers into the Bolt ecosystem
- Support for customers during implementation, go-live, and hypercare phases
- In-depth knowledge of Bolt's plug-ins, direct APIs, and SDK ecosystem
- Documentation of key learnings into playbooks for future course correction
- Collaboration with core product and engineering teams to develop features for the Bolt offering
- Ability to move fast, learn, and continuously iterate
- Championing best practices and ensuring highest technical standards
Benefits
- Comprehensive health coverage: Medical, dental and vision
- Remote-first workplace
- 4 day work weeks
- Time away: Flexible PTO, paid holidays + floating holidays, your birthday off!
- Paid parental leave
- Competitive Pay
- Retirement plans
- Virtual and in-person team & company events