Senior Solution Consultant

Trellix

20h • Onsite

About The Position

Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. Trellix is supporting a critical U.S. Public Sector customer in the planning, deployment, migration, operation, and sustainment of key endpoint security systems comprised of Trellix and third-party technologies. The Cybersecurity Engineer (CSE) will report to the Senior Manager of the Professional Services Delivery team. CSE will be an onsite professional services consultant who will be focused on daily deployments, operations and maintenance of Trellix solutions in the customer environment, specifically Data Loss Prevention (DLP). This consultant also serves as a cybersecurity Subject-Matter Expert and advises the customer of cybersecurity matters. The consultant also communicates, coordinates, and facilitates problem resolution and other customer issues with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management. The endpoint security solution consultant will work with the customer and diverse stakeholders throughout the customer organization to create technical project plans, schedules, test plans, deployment plans, and migration plans to evolve the customer’s systems to the next generation capabilities. Candidates should have experience in large-scale operational environments focusing on cyber defense along with experience performing incident analysis, developing defensive capabilities, and designing and implementing security solutions. The Senior Solution Consultant will be responsible for overall customer experience and successful delivery of services. They will build and maintain strong customer relationships and work with a group of customer organizations to deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise.

Requirements

• Self-motivated and passionate about cybersecurity and information technology.
• Experience with enterprise network technology planning, deployment, user migration and operations.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration.
• Experience with Trellix Endpoint Security (ENS), e Policy Orchestrator (ePO), Data Loss Prevention (DLP), Endpoint Detection and Response (EDR), Threat Intelligence Exchange (TIE), and Data Exchange Layer (DXL).
• Experience with Active Directory, Databases, Virtualization, Cloud Services (i.e., AWS, Azure) and enterprise networks.
• 5+ years in a technical capacity.
• B.S. or higher in a related technical field (i.e., computer science, Information technology, or engineering).
• Aptitude and ability to develop expertise with Trellix products.
• Familiarity with cyber threat identification, management, mitigation, and response strategies.
• Active TS/SCI clearance with Counterintelligence (CI) polygraph.
• Active DoD 8570 or DoD 8140 compliant cybersecurity certification.

Responsibilities

• Perform challenging and meaningful work.
• Support a critical U.S. Public Sector customer in the planning, deployment, migration, operation, and sustainment of key endpoint security systems comprised of Trellix and third-party technologies.
• Focus on daily deployments, operations and maintenance of Trellix solutions in the customer environment, specifically Data Loss Prevention (DLP).
• Serve as a cybersecurity Subject-Matter Expert and advise the customer of cybersecurity matters.
• Communicate, coordinate, and facilitate problem resolution and other customer issues with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management.
• Work with the customer and diverse stakeholders throughout the customer organization to create technical project plans, schedules, test plans, deployment plans, and migration plans to evolve the customer’s systems to the next generation capabilities.
• Be responsible for overall customer experience and successful delivery of services.
• Build and maintain strong customer relationships.
• Work with a group of customer organizations to deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise.
• Write technical documentation and briefings.
• Lead and/or participate in technical exchange meetings.
• Collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders.
• Develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc.
• Lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing.
• Lead or participate in certification and accreditation and/or access and authorization processes.
• Lead or participate in deployment planning and execution.
• Analyze technical/integration requirements and develop technical solutions for Customer review and consideration.
• Integrate approved solutions into the customer's infrastructure.
• Lead or participate in system configuration, tuning, and policy development.
• Lead or participate in the development of standard operating procedures (SOPs) and playbooks.
• Monitor and manage system health, status, availability, and functionality.
• Report on technical problems, operational problems, and end user/customer feedback.
• Analyze data and provide recommendations for solutions to operational and/or technical problems.
• Lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams.

Benefits

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees