Senior Software Product Manager

Western Governors University • Salt Lake City, UT

1d • Remote

About The Position

The Senior Software Product Manager position at WGU is an individual contributor role for experienced product individuals who are passionate about delighting users while delivering value to the business. You will collaborate with a cross-functional team and product peers to develop strategic product roadmaps that ensure a holistic end-to-end user experience. You will build business cases, articulate strategy, and evangelize the product vision to stakeholders and cross-functional team members. You will measure and report on the efficacy of your initiatives and develop action plans accordingly. You will make hard, high-stakes trade-offs between features, choosing those that are most likely to ensure that both business goals and user needs are met. We look for candidates who can demonstrate a history of delivering outcomes through a partnership with design, engineering and the business. Someone who, as an excellent storyteller, can represent the interests of the users they serve and influence teams to generate the outcomes that resolve their most pressing problems. We look for candidates who are collaborative by nature, empathetic to users, and are most likely to garner the trust of the stakeholders they serve.

Requirements

• Bachelor's Degree
• 7 years of experience as a Software Product Manager or Product Owner
• Professional Product Certification (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Marketing)
• Experience working in agile environments
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Nice To Haves

• Master's Degree
• Experience managing or working with Salesforce
• Experience in Education Technology

Responsibilities

• Works closely with cross functional team of stakeholders, end-users, engineers, UX designers, and product leaders to understand the problems to solve, inform the product vision, and define requirements.
• Lead the ongoing maintenance, enhancement, and optimization of Salesforce, partnering with engineering, operations, and stakeholders to prioritize improvements, manage technical debt, and ensure platform stability and data integrity
• Works toward creating shared outcomes with multiple teams to deliver impact for customers.
• Defines product release strategies, ensuring the readiness of the various business partners.
• Becomes the expert of their product, demonstrating mastery of the current platform including success metrics, product health, leading and lagging indicators, and enterprise data, with an understanding of gaps that inform their near-term product roadmap and contribute to long-term strategy.
• Creates, manages, and regularly presents a strategic roadmap to both stakeholders and delivery teams.
• Manages expectations by understanding when initiatives are at risk and proactively communicates with stakeholders.
• Participates and presents in planning activities within their scope of work.
• Gathers feedback about the product capabilities needed using interviews, conducting focus groups, instrumenting surveys, partnering with UX on usability sessions, reviewing online communities and working with internal tech teams.
• Participates in and sometimes leads the RFI and RFP vendor selection process.
• Ensures product quality by testing software features to ensure they satisfy the acceptance criteria and works with stakeholders and end users to coordinate user acceptance testing activities.
• Builds mentorship relationships and initiates guidance of less senior Product Managers.
• Effectively uses data and insights provided by researchers and analysts to distill clarity from ambiguity and guide decisions regarding outcome selection and prioritization.
• Provides strategic direction to less senior product managers who lead delivery on Scrum teams.
• Acts as Product Lead on one or more projects.
• Understands and can communicate the impact of their product on the platform and overall business.
• Makes priority decisions that reflect an understanding of business goals, market demand, and user needs.
• Constantly evaluates the impact of trade-off decisions to ensure we are delivering the greatest value to users.
• Clearly articulates their product’s strategy and communicates why we are focusing on certain areas and not on others.
• Crafts business cases, ROI analyses, epics, stories, and manages prioritization across large projects and small/medium programs.
• Performs other job-related duties as assigned.

Benefits

• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior