Senior Software Product Manager - eCommerce - GM Energy

General Motors • Austin, TX

3d • Hybrid

About The Position

GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems), vehicle-to-grid capabilities, utility program enrollments, and the software platforms needed to operate and aggregate these assets on the grid. With GM Energy’s residential offerings, EVs can be leveraged to help mitigate power outages for customers. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM’s resources, reach, and all-EV future can deliver that future, backed by our vision of zero crashes, zero emissions and zero congestion.
As a Senior Product Manager, Web Experience & Conversion, you will own the strategy and implementation of the GM Energy customer web experience (the discover, learn, and consider portion of our web presence leading into purchase). You will sit at the intersection of marketing, product, and technology, partnering closely with GM Energy Marketing & business teams, creative agency partners who provide UX and design support, and internal engineering teams while remaining the primary owner of the GM Energy customer web experience as a digital product. You will be accountable for how customers discover, learn about, and shop GM Energy products and services on our site, defining and optimizing customer journeys, leading site merchandising and CX strategy, and continually improving conversion across our funnels.
This role is both highly strategic and hands-on. You will define the roadmap, write PRDs and detailed feature requirements, work with developers through refinement and sprint planning, and lead experimentation and optimization to drive measurable business outcomes.

Requirements

• 5+ years of experience in product management, marketing, program management and/or customer experience
• Bachelor's degree in business, marketing, engineering, or a related field required
• Familiarity with EV and energy trends, industry, and competitive landscape
• Demonstrated experience as a product manager partnering closely with marketing teams and creative agencies to bring CX/UX to life
• Strong written and verbal communication skills, including demonstrated ability to report and present to senior leadership on a frequent basis
• Strong product management toolkit, including: Writing PRDs and detailed feature requirements, Defining and managing backlogs, user stories, and acceptance criteria, Working day-to-day with developers, designers, and QA in agile environments (refinement, sprint planning, reviews, and retrospectives)
• Comfort with software product management tools like Jira, Jira Align, Confluence or similar

Nice To Haves

• Product management experience for digital experiences, with significant time on consumer-facing marketing or eCommerce sites
• Familiarity with Adobe Experience Manager / Platform, Adobe Target, Adobe Analytics, Datadog, or comparable CMS, experimentation, and analytics tools
• Ability to learn GM database and reporting tools as needed
• Hands-on experience with: Defining customer journeys and experiences that support awareness, consideration, and conversion, Digital merchandising, category management, or site operations for consumer products or services, Conversion rate optimization (CRO) and conversion funnel optimization, plus funnel analysis and an experimentation roadmap that includes A/B tests, personalization and segmentation, and landing page optimization

Responsibilities

• Lead the product vision and roadmap for the GM Energy customer web experience, translating strategy into an actionable, prioritized plan for the front-end experience
• Define and evolve the customer web experience to support GM Energy priorities across acquisition, education, and conversion
• Own intake and prioritization for customer web experience requests, balancing stakeholder needs, customer impact, and technical constraints; clearly articulate recommendations to leadership
• Collaborate with transactional and eCommerce product managers to ensure a seamless experience from discovery and consideration journeys into quoting, checkout, and other transactional experiences
• Own the end-to-end customer journey on the customer web experience, from landing pages through category and product exploration to lead capture and purchase
• Lead digital merchandising and category management for the site, including how products, bundles, offers, and stories are organized, featured, and promoted to drive engagement and conversion
• Partner with GM Energy Marketing, Sales, CRM and go-to-market teams to bring their content, campaigns, and storytelling to life on the customer web experience
• Ensure the customer web experience follows SEO, GEO, and accessibility best practices in partnership with engineering, UX, and marketing
• Co-own and monitor key on-site performance metrics (engagement, conversion rate, funnel health) and implement countermeasures where appropriate
• Partner with analytics and business stakeholders to deeply understand customer behavior, using data to identify friction, shape hypotheses, and prioritize tests
• Lead usability, A/B testing and personalization efforts from design to implementation, monitoring performance and translating results into clear recommendations
• Explore, define, and prioritize product features for the GM Energy customer web experience, writing clear PRDs, initiatives, and acceptance criteria that reflect customer needs, business goals, and technical constraints
• Manage and groom the product backlog to support agile development in partnership with software development teams and PMO
• With software development and PMO partners, participate in refinement, sprint and quarterly planning, sprint demos, and program syncs
• Partner with software development and QA teams to ensure comprehensive user acceptance testing and training plans are developed and executed, and that applications are successfully transitioned to production
• Build strong relationships with external creative and digital agencies, ensuring alignment on goals, timelines, and quality of deliverables
• Provide concise updates for stakeholders, including senior leadership, with pre-reads and compelling storytelling that drive decision making
• Collaborate across GM Energy and broader GM teams to integrate new products, programs, and experiences into the GM Energy customer web experience
• Instill a culture of excellence grounded in proactive, collaborative, and supportive engagement across the company
• Build strong, empathetic relationships with teams to ensure programs launch smoothly and with high dealer, customer, and stakeholder enthusiasm, leveraging insights to continuously improve how we work and what we deliver
• Meaningfully champion diversity, equity, and inclusion
• Support broader GM Energy strategies and projects as required

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior