Senior Software Engineering

AT&T•Plano, TX

3d•Onsite

About The Position

The Senior Software Engineer will be responsible for designing, building, and enhancing Salesforce components to support customer care journeys. This includes implementing and maintaining custom Lightning UI experiences for frontline agents, integrating Salesforce with ACC Mule APIs, and developing API-driven interactions between Salesforce and ACC platforms. The role also involves building reusable components, optimizing Lightning pages for performance, implementing robust error handling, and supporting ACC release cycles. Collaboration with MuleSoft developers, architects, QA, and product owners is essential, as is providing production support for agent workflows. The position requires a strong understanding of Salesforce development, web technologies, integration patterns, microservices, event-driven architecture, and Agile methodologies.

Requirements

Requires a Bachelor’s degree, or foreign equivalent degree in Computer Engineering, Computer Science, Applied Science, or Electrical Engineering and 3 years of experience in the job offered or 3 years of experience in a related occupation
Applying knowledge in Salesforce development
Utilizing Apex, Visualforce, Lightning Web Components (LWC), and SOQL/SOSL
Utilizing web technologies including HTML, CSS, and JavaScript
Applying knowledge in integration and API management including REST/SOAP and MuleSoft orchestration for ACC backend systems
Applying experience in microservices and event-driven architecture
Defining and enforcing architectural standards
Managing caching strategies for C360 platforms
Ensuring secure data flows
Applying knowledge in release and deployment management, incident and outage handling through CTW processes, and collaboration with CQE for certification of fixes
Applying Agile methodology experience
Requires Salesforce Platform Developer I Certification

Responsibilities

Design, build, and enhance Salesforce components (Apex Classes, Triggers, Lightning Web Components, Flows, Batch Jobs) that directly support ACC customer care journeys.
Implement and maintain custom Lightning UI experiences used by ACC frontline agents.
Integrate Salesforce with ACC Mule APIs by consuming System/Process/Experience APIs.
Develop API driven, event based interactions between Salesforce and ACC platforms.
Build reusable components, Apex utility classes, and frameworks to streamline ACC specific logic.
Optimize Lightning pages and data retrieval patterns to meet strict ACC performance SLAs.
Implement robust error handling and monitoring within Salesforce for failed ACC API calls.
Support ACC release cycles by participating in PI planning, regression testing, UAT cycles, nightly deploys, and defect triage.
Create technical design documents and integration mappings illustrating data flows between Salesforce, MuleSoft, Billing/BSSe, Order Management, and ACC UI.
Collaborate with MuleSoft developers, architects, QA, and product owners to ensure alignment with ACC architecture, security policies, and integration strategies.
Provide production support for ACC agent workflows, troubleshooting data discrepancies, API failures, caching delays, and record locking issues.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone