Senior Software Engineering
About The Position
Design, develop, and maintain API led MuleSoft integrations supporting ACC Service & Support (S&S), Big Bang, Wireless, RTB, CRP/Fiber, and related omnichannel customer care capabilities. Build System, Process, and Experience APIs that connect ACC with upstream and downstream systems such as Salesforce, Billing, Ordering, Network APIs, Identity platforms, and Customer Graph. Implement complex Mule 4 flows for ACC business functions including Review/Submit flows, Feature Add/Remove, Port Out status retrieval, Account/Service Summary, Order Events, and Real Time customer validations. Create and manage RAML specifications, reusable templates, API fragments, shared modules, and Exchange assets to ensure consistency across ACC micro journeys. Develop and optimize DataWeave transformations for high volume ACC transactional payloads, ensuring low latency and real time SLAs. Integrate Mule APIs with ACC’s foundational systems (Salesforce, Billing/BSSe, Middleware, Inventory, Payment & Provisioning systems) while ensuring secure, policy compliant connectivity via API Manager. Implement centralized error handling frameworks, logging standards, and CloudHub monitoring to support ACC's strict reliability and observability requirements. Participate in ACC release cycles, coordinating deployments, regression validations, and post deployment production checks across multiple PI/Release trains. Conduct root cause analysis (RCA) for production issues impacting ACC agent workflows, customer flows, or downstream systems; deliver fixes, optimizations, and hotfix enhancements. Collaborate with architects, QA, product owners, and cross functional ACC teams to translate business stories into scalable integration designs aligned with ACC architecture principles. Contribute to CI/CD pipelines, MUnit test coverage, performance tuning, and continuous improvement of ACC’s integration layer.
Requirements
- Requires a Bachelor’s degree, or foreign equivalent degree in Computer Science, Electronics Engineering, or Computer Engineering and 3 years of experience in the job offered or 3 years of experience in a related occupation utilizing MuleSoft Anypoint Platform and Munit test frameworks
- utilizing JSON, XML, SOAP, CSV, and ACC
- utilizing CloudHub-based monitoring dashboards
- utilizing Salesforce/ACC UI, backend ACC microservices, BSSe/Billing systems, Ordering/Provisioning APIs, Network/RTB services, SQL Server, Oracle, and SAP
- In lieu of a Bachelor’s degree, the employer will accept an additional 2 years of experience utilizing MuleSoft Anypoint Platform and Munit test frameworks
- additional 2 years of experience utilizing JSON, XML, SOAP, CSV, and ACC
- additional 2 years of experience utilizing CloudHub-based monitoring dashboards
- additional 2 years of experience utilizing Salesforce/ACC UI, backend ACC microservices, BSSe/Billing systems, Ordering/Provisioning APIs, Network/RTB services, SQL Server, Oracle, and SAP
Nice To Haves
- Utilize MuleSoft Anypoint Platform and Munit test frameworks.
- Utilize JSON, XML, SOAP, CSV, and ACC.
- Utilize CloudHub-based monitoring dashboards.
- Utilize Salesforce/ACC UI, backend ACC microservices, BSSe/Billing systems, Ordering/Provisioning APIs, Network/RTB services, SQL Server, Oracle, and SAP.
Responsibilities
- Design, develop, and maintain API led MuleSoft integrations
- Build System, Process, and Experience APIs
- Implement complex Mule 4 flows
- Create and manage RAML specifications, reusable templates, API fragments, shared modules, and Exchange assets
- Develop and optimize DataWeave transformations
- Integrate Mule APIs with ACC’s foundational systems
- Implement centralized error handling frameworks, logging standards, and CloudHub monitoring
- Participate in ACC release cycles
- Conduct root cause analysis (RCA) for production issues
- Collaborate with architects, QA, product owners, and cross functional ACC teams
- Contribute to CI/CD pipelines, MUnit test coverage, performance tuning, and continuous improvement
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
