Senior Software Engineer

Caribou•Toronto, ON

3d•Hybrid

About The Position

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations. The home care workforce is the largest and fastest-growing workforce in America. We need more caregivers, more durable home care businesses, and higher-quality care delivered in the home. The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis — a shortage of care workers. At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities. Our platform helps care organizations attract, engage, and retain staff through data-driven recognition, rewards, and coordination tools that make caregivers' lives better — and agencies more successful. On average, our customers grow their staff by 25% in year one and reduce turnover dramatically. Now, we're expanding what's possible. Caribou is deploying AI-powered agentic systems that work alongside agency coordinators — handling routine coordination, outreach, and administrative workflows so that staff can spend more time on what matters most: building and maintaining relationships with the caregivers and patients they serve. Better agency operations lead to a more stable caregiver workforce. Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies — #10 in technology— and we're just getting started. Join us as we transform how care organizations recognize and retain the people who make care possible.

Requirements

5+ years of experience building production software systems at scale
Proficiency with a modern stack - ideally TypeScript, Node.js, React, PostgreSQL, and AWS
Proven ability to design backend services using best practices (e.g., REST/GraphQL, domain-driven design, event-driven patterns, CQRS)
Experience writing performant and maintainable UI/UX
Strong understanding of security, reliability, and DevOps principles
Experience collaborating in cross-functional teams
Ability to clearly communicate technical trade-offs to both engineers and non-technical stakeholders
A growth mindset and motivation to experiment, measure, and iterate

Nice To Haves

You have a degree in Computer Science or equivalent.
Experience with AI/Voice technologies or LLM-powered automations
You're excited to both teach and learn from your peers.

Responsibilities

Architect and build distributed, event-driven systems that support large-scale data and real-time interactions
Lead major initiatives end-to-end: from technical design and data modeling to deployment and monitoring
Collaborate closely with Product and Design to deliver delightful user experiences
Ensure reliability, performance, security, and observability across the stack
Mentor teammates and elevate engineering quality - through code reviews, technical design, and thought leadership