Senior Software Engineer

ServiceNow•Santa Clara, CA

3d•Hybrid

About The Position

The ITOM Cloud Services team at ServiceNow builds scalable, multi-tenant services on Kubernetes to help IT teams discover and manage their infrastructure and provide a seamless digital end-user experience. Our services has a strong emphasis on high-scale and high-performance engineering. We operate under a DevOps model and team is spread in US & India. In addition to core infrastructure services, the team contributes to agentic AI initiatives and uses tools like ClaudeCode, Devin to accelerate development. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. Role can be in Santa Clara or San Diego, CA

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
3 plus+ years of experience with Golang or Java.
Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Analytical and design skills
Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

Nice To Haves

Experience with Kubernetes, Kafka, Flink, data processing systems, and Observability stack is preferred.

Responsibilities

Build high-quality, clean, and scalable code by enforcing best practices in software engineering architecture and processes, including code reviews and unit testing.
Design, build, deploy, and manage highly available and performant services using Kubernetes, microservices multi tenant architecture
Collaborate with product owners to understand requirements and own your code from design through implementation, testing, and delivery.
Develop software that is extensible and customizable to meet diverse customer needs.
Contribute to the design and implementation of new products and features, while enhancing existing services.
Mentor other engineers and help foster a strong, customer-focused culture.