Senior Software Engineer

Capgemini•Chicago, IL

2d•$89,400 - $166,398•Hybrid

About The Position

The MuleSoft AMS Senior Developer leads Application Management and Support services for MuleSoft-based integrations, ensuring platform stability, operational excellence, continuous improvement, and alignment with business objectives. The role combines architecture expertise, support governance, incident management, stakeholder communication, and platform optimization. The position collaborates with cross-functional teams to deliver technology solutions and improve client experiences. This is a hybrid role based in Chicago, New Jersey, Atlanta, New York City, or Dallas. The posted base compensation range is $89,400 to $166,398. Regular, full-time employees may receive a benefits package that includes paid time off, company-paid holidays, personal days, sick leave, medical, dental, and vision coverage, retirement savings plans, life and disability insurance, and employee assistance programs, subject to local policy and eligibility.

Requirements

Strong hands-on experience with MuleSoft Anypoint Platform.
Expertise in API-Led Connectivity, RAML, DataWeave, API Manager, Runtime Manager, and CloudHub.
Experience managing production support and AMS operations for enterprise integrations.
Strong understanding of integration patterns, messaging systems, and middleware technologies.
Experience with Incident Management, Problem Management, and Change Management processes.
Knowledge of CI/CD pipelines, DevOps practices, Git, Jenkins, and automated deployment processes.
Strong troubleshooting, debugging, and performance tuning skills.
Experience working in Agile delivery and support environments.

Nice To Haves

MuleSoft Certified Integration Architect (MCIA).
MuleSoft Certified Platform Architect (MCPA).
Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar platforms.
Knowledge of cloud platforms including AWS, Azure, or GCP.
ITIL Foundation Certification preferred.

Responsibilities

Own the MuleSoft AMS landscape, including support, maintenance, enhancements, and production stability.
Provide architectural guidance for complex incidents, performance bottlenecks, and integration issues.
Lead L2/L3 support activities and ensure adherence to SLA and KPI commitments.
Drive root cause analysis and implement preventive measures to reduce recurring incidents.
Review integration designs, APIs, security standards, and deployment strategies.
Govern production releases, change management, and environment management activities.
Collaborate with business stakeholders, development teams, infrastructure teams, and vendors to resolve critical issues.
Establish monitoring, alerting, and operational dashboards for proactive support.
Identify opportunities for automation, cost optimization, and operational efficiency improvements.
Support capacity planning, platform upgrades, vulnerability remediation, and compliance initiatives.
Mentor development and support teams on MuleSoft best practices and architecture standards.
Drive continuous service improvement initiatives and operational excellence programs.
Provide technical leadership across support and enhancement teams.
Drive service governance and client engagement.
Ensure risk mitigation, operational stability, and continuous improvement.
Act as the escalation point for critical production issues and strategic platform decisions.
Establish and promote MuleSoft architecture and support best practices across teams.

Benefits

Paid time off, with vacation ranging from 12 to 25 days depending on employee grade.
Company-paid holidays.
Personal days.
Sick leave.
Medical coverage.
Dental coverage.
Vision coverage.
Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
Life insurance.
Disability insurance.
Employee assistance programs.
Other benefits as provided by local policy and eligibility.