Senior Software Engineer, Builders
About The Position
As a Senior Software Engineer on our Builders, you'll be the person EvenUp turns to when something critical breaks for a customer and the clock is ticking. This team reports directly to the CPO and operates at the highest priority level in the company — which means you'll have the access, authority, and support to actually fix things, not just patch them. You'll investigate and resolve high-severity issues across our product, ship targeted fixes under pressure, and then — critically — dig into root causes to make sure the same issue doesn't come back. This role is equal parts detective, surgeon, and architect. There's no dedicated PM embedded in this squad. You'll be expected to bring strong product instincts to your work — understanding the customer impact of what you're fixing, making smart scope decisions on the fly, and knowing when a "good enough" fix is the right call vs. when the underlying experience needs to change.
Requirements
- 5+ years of professional software engineering experience
- Strong debugging and investigative skills — you're energized by a gnarly bug, not intimidated by it
- Experience working across a full stack or deeply in a backend system; comfort navigating an unfamiliar codebase quickly
- Ability to communicate clearly and calmly under pressure — to engineers, PMs, and customer-facing teams alike
- Solid judgment about when to apply a targeted fix vs. address the underlying issue; you understand the trade-offs and communicate them proactively
- Experience with observability tools (logs, traces, metrics) and production debugging
- Ownership mentality: you follow a problem all the way to resolution, not just to the handoff
- Strongly product-minded: you think about the customer experience, not just the code change — and you're comfortable making product calls without a PM telling you what to do
Nice To Haves
- Experience on reliability, platform, or infrastructure teams
- Familiarity with Python, TypeScript, or the modern AI/ML stack
- Experience with customer-facing SaaS products, especially in regulated industries
- Background in on-call rotations, incident management, or escalation workflows
Responsibilities
- Triage and resolve high-priority customer escalations across our product — diagnosing issues quickly, communicating clearly, and shipping reliable fixes
- Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation
- Work cross-functionally with CS, product, and other engineering teams to gather context and coordinate fixes
- Identify recurring patterns in escalations and drive systemic improvements — better monitoring, cleaner failure modes, improved error handling
- Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap
- Contribute to the team's tooling and processes: runbooks, observability, escalation workflows
- Participate in rotating on-call coverage for critical customer issues
- Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
