Senior Software Engineer

Opencall • New York City, NY

24d • Remote

About The Position

At Opencall, we’re building AI call centers for non-technical businesses. We’re solving a unique challenge: pushing the limits of AI at millisecond performance to have the best human-like customer service experience at enterprise scale. Our AI is faster, cheaper, more powerful, and more reliable than anything else on the market. We’re looking for versatile engineers to help scale our proprietary system from millions of calls to billions of calls annually. As a Senior Software Engineer at Opencall, you'll be a cornerstone in building our technological foundation. The ideal candidate can draw insight from every part of the business to prioritize effectively in a fast-paced environment. Deep understanding and empathy for our users is critical to success in this space.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years in software engineering, focusing on infrastructure
• Proficiency in Python and Typescript.
• Experience with cloud platforms (e.g., AWS, GCP, Azure).
• Strong knowledge of data structures, algorithms, and software design principles.
• Expertise in scalable infrastructure, microservices architecture, containerization (Docker, Kubernetes), and distributed systems.
• Passion for maintainable code and idiot-proof systems
• High-Energy: Passionate about what you do and eager to innovate.
• Ambition: A desire to create groundbreaking solutions and push the boundaries of technology.

Responsibilities

• Develop systems for high volume traffic and data processing
• Design with performance in mind. Our customers need unusually low latency and cost
• Design and build robust data pipelines to collect, preprocess, and analyze large datasets from diverse sources
• Oversee the development of our analytics platform
• Scale our existing containerized infrastructure (Docker, Kubernetes) to >100x our current traffic
• Explore and integrate advanced cloud services and architectures to enhance our infrastructure capabilities
• Work closely with customers to prioritize feature development
• Implement features quickly in a modern frontend stack
• Hiring, delegation, and mentorship will be part of the role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior