Senior Software Engineer

American Express • Phoenix, AZ

1d

About The Position

The Technology organization enables and accelerates the company’s growth strategies by delivering global capabilities and services for customers and colleagues, while maintaining 24/7 servicing and availability. The Enterprise CRM Solutions team, created in 2024 as part of the company’s Framework for Winning, aims to reimagine platform solution delivery to improve strategic agility, speed to market, delivery effectiveness and transparency. The Enterprise Customer Relationship Management Solutions team builds solutions for Sales and Customer domains using data, machine learning and artificial intelligence to help acquire new clients and expand existing relationships. The Senior Software Engineer will lead the design and delivery of complex Salesforce solutions, provide technical and architectural leadership, mentor engineers, and remain hands-on in development. The role also focuses on platform modernization, engineering practices, automation, and alignment across partner teams.

Requirements

• 7+ years of software engineering experience, including leading the design and delivery of complex enterprise solutions.
• 5+ years architecting, designing and developing on the Salesforce platform, with a deep understanding of its capabilities, limitations and architectural patterns.
• Strong hands-on experience with Apex, LWC, SOQL/SOSL, APIs, integrations, and Salesforce data and security models.
• Demonstrated technical leadership across engineering teams, including solution design, code and design reviews, and technical decision-making.
• Ability to mentor engineers, raise engineering standards and influence teams without direct authority.
• Experience owning large or complex solutions end-to-end, including architecture, estimation, delivery, production readiness and ongoing modernization.
• Strong experience designing enterprise integrations and API-based solutions across Salesforce and distributed systems.
• Ability to evaluate architectural trade-offs, manage technical risk and drive alignment across Product, Engineering and Architecture stakeholders.
• Ability to operate effectively in ambiguity, take ownership and drive complex problems to resolution.
• Bachelor of Science in Computer Science, Computer Engineering, or equivalent practical experience.

Responsibilities

• Lead the design and delivery of complex Salesforce solutions, integrations and platform capabilities from requirements through production.
• Provide technical leadership and architectural direction, translating business needs into scalable, maintainable and secure solutions.
• Own solutions end-to-end, identifying dependencies, technical risks and trade-offs and driving them to resolution.
• Lead technical design discussions and influence decisions across Product, Engineering, Architecture and partner teams.
• Mentor and guide engineers through technical coaching, code and design reviews, and efforts to raise engineering standards.
• Remain hands-on with development and lead by example in code quality, testing, automation, observability and engineering best practices.
• Modernize and simplify the Salesforce platform, reduce technical debt, and improve scalability and maintainability.
• Identify opportunities to improve CI/CD, developer productivity, automation and engineering processes.
• Evaluate and champion Salesforce capabilities and technologies that provide business or engineering value.
• Navigate ambiguity, challenge existing approaches when appropriate, and drive alignment and resolution across teams.
• Promote inner sourcing, reusable capabilities and engineering practices across the technology organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior