Senior Software Engineer

Liberty Mutual Insurance•Boston, MA

7d•$106,000 - $197,000•Hybrid

About The Position

We are seeking a Senior Engineer to lead the technical strategy and operations of our Knowledge Management (KM) ecosystem. This role is responsible for managing our knowledge platform (KC), driving integration with internal systems, and supporting our AI-powered summarization portal (AskKC). The ideal candidate is a strong technical leader who can operate across platform architecture, cloud infrastructure, and cross-functional collaboration. This is a hybrid role requiring two days a week in the office in Plano, TX, Boston, MA, Portsmouth, NH, Indianapolis, IN or Columbus, OH. You will be the technical point of contact for knowledge management systems, supporting decisions, driving modernization initiatives (including our golden copy/S3 source-of-truth strategy), and ensuring operational excellence across incidents, access management, and integrations.

Requirements

A minimum of five years of software engineering experience
A background in business operations and strategies, with a focus on business IT
A history of translating client requirements into technical designs
Agile engineering capabilities and a design-thinking mindset
Collaboration, adaptability, flexibility and the ability to manage time and prioritize work with a globally distributed development team
Strong oral and written communication skills - and a knack for explaining your decision-making process to non-engineers
A thorough grasp of IT concepts, business operations, design and development tools, system architecture and technical standards, shared software concepts and layered solutions and designs
Proficiency in software engineering languages and tools, including Java and RESTful services, spanning horizontal and vertical packages
An understanding of how modifications affect different parts of a system and an ability to explain your decision-making process to non-engineers
A Bachelor’s or Master’s degree in a technical or business discipline, or equivalent experience

Nice To Haves

5+ years of experience in software/platform engineering, with at least 3 years in a senior role
Familiarity with Snowflake (in the context of migration/replacement)
Working knowledge of AI/ML concepts — particularly RAG, document chunking, vector stores, and LLM-based summarization
Experience with Infrastructure as Code (Terraform, CloudFormation)
Familiarity with CI/CD pipelines (Jenkins, GitHub Actions)
Python or similar scripting for automation
Knowledge of KCS (Knowledge-Centered Service) methodology
Experience decommissioning or replacing legacy system components
Strong experience with AWS services, particularly S3, IAM, and related data/storage services
Proven experience designing and managing API integrations (RESTful APIs, API gateways)
Demonstrated ability to design source-of-truth / golden copy architectures and lead data platform migrations
Demonstrated ability to design new system architectures and lead platform migrations
Strong understanding of access management, RBAC, SSO/SAML/OAuth, and the ability to move from manual to automated provisioning
Experience with incident management processes and cross-team coordination
Ability to communicate complex technical concepts to non-technical stakeholders

Responsibilities

Support the end-to-end technical architecture of the Knowledge Management platform ecosystem (KC and AskKC)
Lead the design and implementation of the "golden copy" strategy to establish a single source of truth for our knowledge articles that can be used for knowledge integrations, Amazon S3 as the single source of truth, including migration away from Snowflake for AskKC
Define and drive the technical roadmap for platform modernization and scalability
Design and manage API integrations that deliver contextual knowledge to internal systems
Ensure reliable, secure, and well-documented integration patterns across platforms
Partner with internal engineering teams to enable seamless knowledge delivery
Serve as the technical bridge between the Knowledge Management team and the Data Science team on AskKC (AI-powered article search summarization)
Maintain a working understanding of RAG, document chunking, embeddings, and summarization pipelines to support and unblock the data science team
Design and implement a strategy to automate access management for KC and AskKC (currently manual)
Work with identity and security teams to establish role-based access control (RBAC) and governance
Lead resolution of technical incidents across internal teams
Conduct root cause analysis and implement preventive measures
Communicate effectively with both technical and business stakeholders during incidents