Senior Software Engineer
About The Position
This position involves developing the RTC-Web Gateway (RWG), analyzing and fixing production issues, and enhancing RWG's security and failover capabilities. The role requires troubleshooting customer-reported tickets related to the Zoom web client and RWG, participating in the full development lifecycle including design, code reviews, and testing, and owning the RWG service and its releases. The engineer will lead RWG development, deployment, and critical customer support during production incidents. Communication with DevOps, Project Managers, and cross-functional teams for new features and requirements is essential, as is enhancing service maturity and cooperating with management on release plans, task tracking, and risk control to maintain high quality.
Requirements
- Bachelor's degree in Computer Science, a related field, or a foreign degree equivalent.
- 5 years of experience in job offered or related occupation.
- 5 years of experience in Developing in Linux and other OS including CentOS, Ubuntu, Debian, and Fedora.
- 5 years of experience utilizing Shell in script job.
- 5 years of experience utilizing C/C++ for project coding.
- 5 years of experience utilizing GDB for troubleshooting.
- 5 years of experience utilizing GCC and Makefile for compiling and building code.
- 5 years of experience utilizing real-time transmission principles including data protocol RTP and SRTP and session protocol SIP, ICE, and STUN.
- 5 years of experience utilizing Standard Template Library (STL) and design patterns to achieve efficient programming.
- 5 years of experience utilizing cURL and WebSocket in network programming.
- 5 years of experience utilizing multi-threaded programming in cross-thread data process and service performance improvement.
- 5 years of experience utilizing WebRTC in audio and video transmission.
- 5 years of experience utilizing Asana for task tracking.
- 5 years of experience utilizing Atlassian for project management and release.
Responsibilities
- Develop RTC-Web Gateway (RWG).
- Analyze production issues, track and fix issues with the related engineer.
- Perform RWG security enhancement, failover flow optimization, data channel (UDP) transport initialization on RWG.
- Troubleshoot customer-reported tickets related to Zoom web client and RWG and analyze root cause and solutions.
- Participate in the whole development flow of RWG such as design discussions, code reviews, and systematic tests.
- Own RWG service and release.
- Lead RWG development, release, deployment, and critical war room customer Support on production.
- Communicate with DevOps, Project Manager, and cross team for new features and requirements.
- Enhance the service maturity with the team and manager.
- Cooperate with the manager for release plan, task status tracking and risk control, code, design, case review, and signoff to keep high quality.
Benefits
- Bonus
- Equity value
- Award-winning workplace culture
- Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
- Support work-life balance
- Contribute to their community in meaningful ways
- Opportunities to stretch skills and advance career in a collaborative, growth-focused environment
- Support and empowerment
- Fair hiring practices
- Accommodation during the hiring process
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What This Job Offers
Job Type
Full-time
Career Level
Senior
