Sr. Software Engineer

SS&C Technologies•Washington, DC

2d•Hybrid

About The Position

SS&C / Calastone is the largest global funds network, connecting the world’s leading financial organisations. Our mission is to reduce complexity, risk, and costs, enabling the industry to deliver greater value to investors. Over 4,500 clients in 56 countries and territories benefit from SS&C/Calastone’s services, processing over 250 billion of investment value each month. Calastone is headquartered in London and has offices in Luxembourg, Hong Kong, Taipei, Singapore, New York and Sydney.

Requirements

Hands-on development experience with at least one enterprise conversational AI platform: Soundhound Amelia, Boost.ai, Cognigy, Google Dialogflow, Or equivalent IVA/chatbot platforms
Version control with Git/GitHub (branching strategies, pull requests, merge workflows)
Project management with Atlassian Jira (story tracking, sprint planning)
Microservice architecture design and implementation
Object-oriented programming (OOP) principles and design patterns
Strong problem-solving and analytical skills
Excellent communication skills for technical and non-technical audiences
Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience)

Nice To Haves

Python development experience (scripting, API development, data processing)
Java development experience (enterprise applications, Spring framework)
Experience with cloud platforms (AWS, Azure, GCP)
Knowledge of CI/CD pipelines and DevOps practices
Experience with contact center platforms (NICE CXone, Genesys, Avaya, etc.)
Understanding of NLP/NLU concepts and machine learning fundamentals
Experience with API testing tools (Postman, SoapUI)
Familiarity with containerization (Docker, Kubernetes)

Responsibilities

Design and develop conversational AI solutions using enterprise platforms (Soundhound Amelia, Boost.ai, Cognigy, Dialogflow, or similar)
Build and maintain integrations between IVA platforms and backend systems using RESTful APIs and microservices
Collaborate with business stakeholders to gather requirements and translate them into technical specifications
Implement NLU training strategies, intent management, and dialog flow optimization
Write clean, maintainable code following object-oriented programming principles
Participate in code reviews and maintain version control using Git/GitHub
Track and manage work items using Atlassian Jira and Agile methodologies
Troubleshoot production issues and optimize IVA performance
Document technical designs, integration patterns, and deployment procedures
Stay current with emerging trends in conversational AI and automation technologies