Senior Software Engineer, Operations (LATAM)

Qdrant

11h • Remote

About The Position

As a Senior Software Engineer on Qdrant’s Cloud Operations team, you will operate and evolve the infrastructure behind Qdrant Cloud, including regional Kubernetes clusters, cloud accounts, and networking across AWS, GCP, and Azure. You will participate in the LATAM on-call group and work with the Europe-based team to establish a two-region, follow-the-sun rotation, providing faster incident response for the Americas time zones. The role includes a regular, compensated on-call rotation with shifts outside normal working hours in Americas time zones.

You will automate and improve operations, roll out new and dedicated customer regions, improve monitoring and reliability, and lead infrastructure changes from design through rollout. You will also contribute to incident practices and help onboard future LATAM engineers. The role is remote-first and involves substantial asynchronous collaboration with colleagues in Europe, with occasional customer calls to troubleshoot escalations.

Requirements

• At least 5 years of experience in SRE, infrastructure, platform engineering, or DevOps roles running production systems.
• Solid experience operating Kubernetes in production, including stateful workloads or databases, and debugging Kubernetes failures.
• Hands-on experience with at least one major cloud provider (AWS, GCP, or Azure), including networking such as VPCs, load balancing, DNS, and PrivateLink or Private Service Connect.
• Experience building and maintaining production software in Go, or in another language with willingness to switch to Go.
• Experience with infrastructure-as-code (Terraform, Crossplane, or similar), CI/CD, and GitOps.
• On-call experience handling production incidents using metrics, logs, and alerting tools such as Prometheus, Grafana, or OpenTelemetry, and documenting incidents.
• Clear written and spoken English.
• Use AI coding and operations tools in daily work and know when to verify their output.
• Availability to participate in a regular on-call rotation that includes shifts outside normal working hours in Americas time zones.

Nice To Haves

• Experience with two or more major cloud providers.
• Experience building or debugging Kubernetes operators or controllers.
• Experience running GPU workloads on Kubernetes.

Responsibilities

• Operate and improve regional Kubernetes clusters and cloud infrastructure hosting customer Qdrant clusters across AWS, GCP, and Azure.
• Participate in a follow-the-sun on-call rotation covering the Americas time zones, respond to incidents, lead root cause analysis, and drive follow-up fixes.
• Automate recurring manual operations and build self-service capabilities using Go and infrastructure-as-code tools such as Terraform, Crossplane, and FluxCD.
• Roll out new and dedicated Qdrant Cloud regions and make the process faster and more repeatable.
• Improve monitoring, alerting, and runbooks so problems are detected before customers notice.
• Improve fleet reliability, performance, and cost, including instance types, storage, and capacity.
• Write design documents for infrastructure changes and lead them through review and rollout, including across teams.
• Improve the team's incident response, postmortems, and day-to-day operations.
• Help onboard future engineers in LATAM.
• Occasionally join customer calls to debug escalations that Customer Support cannot resolve.

Benefits

• Competitive salary with additional perks.
• Flexible working hours and an async-friendly culture.
• Choose your own laptop equipment.
• For US-based full-time employees: 401(k) match, health, dental, and vision insurance, and a flexible PTO policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed