Senior Software Engineer ( Seattle/Provo)
About The Position
Press Ganey is a leading experience measurement, data analytics, and insights provider for complex industries. We serve clients globally to improve the Human Experiences at the heart of their business through technology, data, and expertise. Our success is driven by our people and our culture, characterized by world-class talent, a collaborative work ethic, and a passion for our work. As a member of the team, you will contribute to creating value for our clients and improving our processes. We foster a culture of learning and continuous improvement, where team efforts drive corporate success. Our mission is to empower organizations to deliver the best experiences by turning data into insights that drive innovation and action. Our values emphasize putting Human Experience at the heart of organizations, energizing customer relationships, taking personal ownership, committing to learning, daring to innovate, and working collaboratively.
Requirements
- Bachelor’s degree in Computer Science or a related technical field (or equivalent experience)
- Demonstrated ability to architect and deliver scalable systems with minimal oversight
- Comfortable operating at Senior Software Engineer level, including mentoring peers, leading system design discussions, and providing technical direction
- Enthusiasm for learning new technologies and an open mind for evaluating potential solutions
- Proven ability to balance technical excellence with pragmatic delivery under shifting priorities
- Strong design and architectural skills with demonstrated experience owning complex systems
- Expertise in Python; experience in Elixir or Golang a plus
- Strong working knowledge of relational databases, particularly PostgreSQL
- Experience building and optimizing REST APIs and working with event-driven architecture
- Strong understanding of data modeling, query performance tuning, and systems design
- Familiarity with distributed systems, microservices, and cloud infrastructure (Azure, AWS)
- Experience with infrastructure-as-code (e.g., Terraform, CloudFormation) and DevOps practices (e.g., GitLab pipelines, CI/CD)
- Ability to debug and optimize backend performance using modern observability tools
- Experience implementing containerized applications and orchestration (e.g., Kubernetes, Docker)
- Sound judgment on applying AI tools to improve reliability, efficiency, and development velocity
- Ability to work independently and collaboratively in high-performing engineering teams
- Strong written and verbal communication skills
Responsibilities
- Lead the design, development, and delivery of complex features and projects within an AI-native engineering workflow powering our Hyperlift Stars Platform.
- Set technical direction and provide architectural guidance.
- Establish expectations for how AI tools are applied to improve reliability, efficiency, and user value across the full lifecycle of modern data-intensive software systems.
- Serve as a technical lead trusted to make sound judgment calls on system design and to guide the team toward deadlines while managing changing priorities.
- Lead systems analysis, architectural design, and technology selection for complex features and core platform components.
- Work with Product Managers, Technical Program Managers, and engineering leadership to architect scalable data services and pipelines.
- Design database schemas (PostgreSQL), backend microservices, and APIs that drive core Hyperlift Stars Platform.
- Define and maintain test strategies across unit, integration, and system levels.
- Ensure codebase and systems comply with engineering best practices and drive process improvement initiatives.
- Implement backend services and APIs in Python, Elixir, or Golang, following design specifications and internal development standards.
- Lead development efforts and provide technical direction to ensure high code quality and maintainability.
- Guide the team in using AI effectively without compromising maintainability or trust in system behavior.
- Produce high-quality supporting documentation, design artifacts, and architectural decision records.
- Develop and refactor code for performance, clarity, and testability across complex system areas.
- Prepare features and infrastructure changes for production release, including deployment plans and rollback strategies.
- Conduct and lead peer code reviews, contributing to team-wide engineering excellence and mentorship.
- Troubleshoot and resolve complex issues surfaced through observability systems, user reports, or automated monitoring.
- Diagnose and resolve issues in distributed event-driven systems and microservices architectures.
- Contribute to installation, deployment, and developer documentation.
- Help guide the team toward deadlines while managing changing priorities and unplanned work.
- Participate in the full software lifecycle from ideation to long-term maintenance and support.
- Work within an Agile development process focused on iterative value delivery to internal and external users.
Benefits
- Competitive benefits package
- Discretionary bonus or commission tied to achieved results
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What This Job Offers
Job Type
Full-time
Career Level
Senior
