Senior Software Engineer

Genworth•Richmond, VA

5d•$96,700 - $181,000•Hybrid

About The Position

Genworth is hiring a Senior Software Engineer to support its Long-Term Care Policy Administration system, CLOAS, initially as part of the service operations team. CLOAS is a mainframe-based core system that supports policy processing, customer service operations, and integrations with peripheral systems using technologies including Web Services and MQ. The team uses Agile development methods and is adopting modern development and testing tools. The position provides technical support for a large, complex mainframe application, maintaining system health and implementing changes as business needs evolve. The engineer collaborates with developers, Business Analysts, QA members, Business Partners, and other IT teams. The position reports to the Long-Term Care Policy Administration Service Operations Leader. Work is available as hybrid in-office in Richmond, Virginia, for eligible Virginia residents, or remotely for eligible residents of listed Eastern or Central time zone states and locations. Employees living within 50 miles of a Genworth or CareScout office are required to follow a hybrid schedule, with working hours targeting 9 a.m.–5 p.m. EST. The role is not eligible for sponsorship.

Requirements

Bachelor’s degree.
At least 5 years of relevant experience.
Strong mainframe programming skills in COBOL, JCL, CICS, and IMS.
Production support experience, preferably in the insurance or finance domain.
Excellent analytical skills and attention to detail, including the ability to understand complex business logic, analyze systems and data, identify needed changes, and assess impacts across products and system functionality.
Basic experience with SQL and data analysis.
Experience working in a cross-functional team environment on a complex mainframe system.
Problem-solving skills and a results-oriented outlook.
Good communication skills and the ability to work with varied stakeholders while managing concurrent deadlines and multiple priorities.
A continuous-improvement mindset and willingness to adapt to new technologies and ways of working.

Nice To Haves

Experience migrating mainframe applications to other platforms.
Knowledge of Assembler.
Practical knowledge of long-term care insurance products and premiums.
Experience in a managed services environment, including onshore-offshore models, SLA management, and work queues.
Experience working in an Agile environment, such as Scrum or Kanban.
IMS database experience in an MVS and CICS environment.
Exposure to the Product Accelerator tool.
Advanced SQL programming experience.
Experience with modern mainframe development and testing tools.
Knowledge of automated COBOL conversion tools.

Responsibilities

Support the Long-Term Care policy administration system by monitoring it, resolving failures, job abends, policy-related incidents and system defects, and maintaining interactions with peripheral systems.
Analyze user-reported incidents, help users complete business activities, determine issue impact, and propose solutions and an appropriate approach to resolving problems.
Design, code, document, and test solutions to meet acceptance criteria, avoid unintended impacts, and fit the technical architecture.
Support changes through testing, including test planning, defect resolution, and technical system activities, and implement solutions using the established change control process.
Create system-data reports for analysis, business activities, and regulatory and audit requirements, including SOX audits.
Perform departmental administrative duties, including participating in meetings and Agile ceremonies, responding to correspondence, providing status updates, reviewing, updating, and submitting tickets, and participating in change management activities.
Take ownership of work and collaborate with the team to complete incidents in a timely manner according to severity, impact, and urgency.
Assist team members with complex business or technical problems and provide technical advice on complex programming.

Benefits

Competitive compensation and total rewards incentives.
Comprehensive healthcare coverage.
Multiple 401(k) savings plan options.
Auto enrollment in an employer-directed retirement account feature that is 100% employer-funded.
Paid time off, including 12 paid holidays, volunteer time off, and paid family leave.
Disability, life, and long-term care insurance.
Tuition reimbursement, student loan repayment, and training and certification support.
Wellness support, including gym membership reimbursement and Employee Assistance Program resources for work-life support and financial and legal management.
Caregiver and mental health support services.
Eligibility to participate in a bonus incentive plan; incentive compensation is based on individual and company performance and is not guaranteed.