Senior Software Engineer – ServiceNow

Graco•Minneapolis, MN

1d•$98,300 - $172,000•Hybrid

About The Position

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. This role is currently based at our Minneapolis office and will transition to our new headquarters in Dayton, MN, in 2027. We are seeking an experienced Senior Software Engineer – ServiceNow with a broad understanding of the ServiceNow ecosystem and a deep mastery of its integration capabilities. You will drive the technical roadmap for our platform, ensuring that our CMDB, Discovery, and core modules are perfectly tuned to support the business. You need to be comfortable writing complex scripts and building integrations as they are configuring platform-wide architecture while adhering to recommended best practices. You will play a pivotal role in maturing our digital transformation through sophisticated automation and tool orchestration.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field.
5+ years of IT experience, with strong background in ServiceNow Development: Extensive experience across the full platform lifecycle, including design, development, and deployment of custom scoped applications and core module enhancements.
Mastery of ServiceNow JavaScript (Script Includes, Business Rules, UI Actions, and Client Scripts) and an understanding of the underlying Glide API.
Expertise in Flow Designer and IntegrationHub, with the ability to maintain and migrate legacy Workflows when necessary.
Proficiency in Service Portal development, including Widget creation, CSS, and AngularJS.
Proven success building and maintaining complex, bi-directional integrations using REST, and Scripted REST APIs.
Advanced knowledge of IntegrationHub Spokes, OAuth authentication, and MID Server configuration for secure enterprise connectivity.
Expert-level understanding of Import Sets, Transform Maps, and the Robust Transform Engine (RTE) to ensure high-quality data ingestion.
Willingness to manage "Small Team" essentials, including Update Set orchestration, system clones, and platform version upgrades.
Deep understanding of ACLs, Data Filtration, and High Security Settings to maintain a secure environment.
Commitment to Out-of-the-Box (OOTB) functionality; experience using Instance Scan and Health Check tools to identify and remediate technical debt.
Practical experience with Discovery and the Identification and Reconciliation Engine (IRE) to support a healthy Configuration Management Database.
Ability to partner directly with stakeholders to gather requirements and translate business "asks" into scalable technical solutions.
Excellence in documenting technical designs and integration maps to ensure continuity within a lean team.
Certified System Administrator (CSA) - Required
Applicants must be legally authorized to work in the United States on a permanent and unrestricted basis. This position is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, E-3, O-1, L-1, or employment-based permanent residence sponsorship). Candidates working under temporary employment authorization, including F-1 OPT, STEM OPT, CPT, or similar programs, are not eligible for this position.

Nice To Haves

Certified Application Developer (CAD) - Preferred
CIS – Discovery or CIS – Service Mapping - Preferred
Experience with Cloud Management, Software & Hardware Management within the ServiceNow ecosystem.
Familiarity with Event Management and AIOps.
Strong understanding of ITIL frameworks (v3 or v4).

Responsibilities

Lead the implementation and maintenance of ServiceNow Discovery across diverse environments (On-prem, Cloud, Serverless) along with Certificate Management.
Design and maintain top-down Service Maps and Tag Based Service Maps to provide visibility into business service health and dependencies.
Configure and maintain the CMDB, ensuring data integrity through Identification and Reconciliation Rules (IRE) and Health Dashboards.
Build robust integrations to connect ServiceNow with External tools like MS Teams, Active Directory, Monitoring tools, and Identity Management systems, etc.
Utilize IntegrationHub and Flow Designer to create reusable spokes and automated cross-platform workflows.
Architect and manage Mid-Server clusters to support secure integrations and Discovery probes.
Develop sophisticated scripted solutions using JavaScript (Business Rules, Script Includes, Client Scripts, and UI Actions).
Drive the automation of "Request to Fulfillment" cycles, reducing manual intervention through Flow Designer and complex Catalog Items.
Mentor junior developers and perform code reviews to ensure scalability and adherence to ServiceNow best practices.
Participate in system architecture decisions and contribute to strategic planning and governance.
Execute all tasks throughout the software development life cycle including analysis, design, development, testing, implementation and documentation