Senior Software Engineer - ServiceNow
About The Position
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. We are seeking individuals to join our team of talented IT professionals who share a never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we’re excited about what’s next. Join us.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience.
- 6+ years of software engineering experience with ServiceNow development and platform engineering.
- Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities.
- Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting.
- Experience implementing and supporting CSDM, preferably CSDM 5 or later.
- Experience improving CMDB governance, reconciliation, data quality, and operational adoption.
- Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems.
- Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies.
- Experience working in Agile delivery environments.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Demonstrated ability to lead technical initiatives and influence cross-functional teams.
- Experience mentoring software engineers and providing technical leadership within an Agile team.
- Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles.
Nice To Haves
- Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred.
Responsibilities
- Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement.
- Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption.
- Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings.
- Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization.
- Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems.
- Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms.
- Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements.
- Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services.
- Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices.
- Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team.
- Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities.
Benefits
- Access to the benefits and resources they need to invest in themselves.
- Onsite fitness facilities
- Generous paid time off
- Employee professional development programs
- Healthcare benefits (health, vision, dental)
- Insurance benefits (short & long-term disability)
- Performance-based incentive plans
- Paid time off
- 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
