Senior Software Engineer - Reliability Engineering (Remote)

The Home Depot•GEORGIA - VIRTUAL - GA01, GA

1d•Remote

About The Position

The Senior Software Engineer for Site Reliability drives the platform's stability, scalability, and performance. This role enhances product reliability by engineering automated solutions for complex infrastructure and operational challenges, including leveraging AI-assisted tooling and prompt engineering to accelerate incident diagnosis, automate remediation workflows, and generate actionable insights from operational data. The engineer will champion application availability and efficiency through proactive monitoring, performance tuning, and strategic improvements. The engineer will lead post-mortems, create automation to reduce operational toil—applying AI agents and large language models where they deliver measurable efficiency gains—and partner with product owners and developers to enable the deployment of reliable, high-performing services. This position participates in tool selection, assists with capacity planning, and builds the monitoring and alerting to meet business-defined Service Level Objectives (SLOs). Within a collaborative team, the role also involves mentoring less experienced engineers to foster a culture of operational excellence and practical AI fluency.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

GCP Cloud Infrastructure — BigQuery analytics, ADC auth, cloud-native services
Observability — Grafana, Prometheus, Kibana/Elasticsearch (WES logs), OCP Health Dashboards
Terraform Enterprise — Infrastructure as Code
GitHub — SCM GH Copilot + AI Agents — AI-accelerated incident analysis, automated remediation workflows, prompt-engineered operational tooling
SRE Practices — Production Readiness Review, Capacity Planning, Change Validation, Prod Support, Post-Mortems, SLO Definition & Tracking
ServiceNow — Incident, Problem, and Change management; trend analysis; RCA grouping
BigQuery — Incident analytics, problem candidate identification, operational reporting
PagerDuty — On-call scheduling, escalation paths, push-button paging
Rundeck — Self-heal automation, push-button remediation jobs
Atlassian (Jira/Confluence) — RCA documentation, runbooks, architecture diagrams, onboarding
CyberArk — Privileged access for WMS/DFC log pulls and node access
Manhattan WMS — Warehouse Management System operations, RF/UI/LM node support
Python Automation — Operational scripting, BQ pipelines, alert correlation, report generation

Responsibilities

Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide
Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Consistently achieves results, even under tough circumstances
Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production
Takes a broad view when approaching issues; using a global lens
Learns through successful and failed experiment when tackling new problems
Actively seeks ways to grow and be challenged using both formal and informal development channels
Collaborates with other team members in agile processes
Creates new and better ways for the organization to be successful
Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable
Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Adapts approach and demeanor in real time to match the shifting demands of different situations
Relates openly and comfortably with diverse groups of people
Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions