Senior Software Engineer Principal

PNC•Strongsville, OH

2d•$105,000 - $249,600•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Software Engineer Principal within PNC's Retail Tech organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, Birmingham, AL or Canada. The Contact Center Technology organization is seeking a highly experienced Senior Principal Engineer to provide strategic technical leadership for enterprise-scale API platforms supporting critical contact center capabilities. This individual will serve as the highest-level engineering authority across multiple API delivery crews, establishing technical direction, engineering standards, governance practices, and architectural patterns that drive consistency, scalability, security, resiliency, and operational excellence. The ideal candidate combines deep hands-on engineering expertise with strong organizational leadership, influencing architecture decisions across multiple teams while championing modern software engineering practices, cloud-native development, DevOps automation, AI-assisted engineering, and platform governance. This role will partner closely with engineering managers, architects, product owners, risk partners, and executive leadership to ensure technical solutions align with business strategy while maintaining disciplined engineering standards and delivery excellence.

Requirements

15+ years of software engineering experience.
10+ years designing and delivering enterprise-scale distributed systems.
8+ years leading large-scale API platforms.
Demonstrated success influencing multiple teams without direct authority.
Experience leading architecture and governance programs across large organizations.
Proven record resolving complex cross-team technology conflicts.
Deep expertise in: API Architecture & Governance, Java Development, Spring Boot, Micron (PNC specific Spring boot framework), Kafka, OpenShift / Kubernetes, Containerization Technologies, Elastic Search, Dynatrace, CI/CD Pipelines, Jenkins, GitHub Enterprise, Cloud Architectures, Event-Driven Design, Microservices, Security Architecture, DevOps Practices, Observability Platforms.
Exceptional executive communication skills.
Strong conflict resolution and influence capabilities.
Ability to lead through ambiguity.
Strategic planning and organizational alignment.
Technical mentoring and talent development.
Governance and policy creation.
Enterprise decision-making and prioritization.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
University / college degree.
Industry relevant experience is typically 8+ years.
Bachelors degree.

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Apache Kafka
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Java (Programming Language)
Process Improvements
Red Hat OpenShift
Release Management
Software Solutions
Spring Boot
User Experience (UX) Design

Responsibilities

Define and execute the long-term API modernization and architecture strategy for Contact Center Technology.
Establish enterprise API standards, governance models, and design review processes.
Lead architecture decisions across multiple development crews and programs.
Provide technical vision for future-state platform capabilities supporting customer and agent experiences.
Influence engineering roadmaps and technology investment decisions.
Own API governance standards include: Versioning strategies, Backward compatibility, Contract management, Security standards, Performance requirements, Documentation requirements.
Drive consistency across all API development teams.
Lead technical reviews and architecture approval processes.
Define and enforce coding standards, engineering best practices, and operational readiness requirements.
Identify and eliminate recurring engineering anti-patterns and technical debt.
Provide technical oversight across multiple agile crews and initiatives.
Resolve complex delivery conflicts involving architecture, ownership, dependencies, integrations, and platform standards.
Establish accountability frameworks ensuring teams adhere to established governance and engineering disciplines.
Serve as the final escalation point for technical disputes and architecture decisions.
Mentor senior engineers, technical leads, architects, and engineering managers.
Lead technical strategy and best practice leveraging: Java / Spring Boot / Micronaut, RESTful APIs, Event-driven architecture, Kafka messaging platforms, OpenShift / Kubernetes container platforms, Cloud-native architecture, API gateways and service mesh technologies, Distributed system design, High availability and resiliency patterns, Performance engineering and scalability strategies.
Establish enterprise standards and best practices utilizing: Dynatrace, Elastic Search, Kibana, Distributed tracing, Application monitoring, Production support readiness, Incident management, Root cause analysis, Automated alerting and operational dashboards.
Provide technical leadership for CI/CD and modern engineering practices including: Jenkins, GitHub Enterprise, GitHub Actions, Automated testing frameworks, Infrastructure as Code, Release automation, Secure software development lifecycle practices, Continuous delivery enablement, Quality gates and deployment governance.
Drive adoption of modern AI-enabled engineering practices: GitHub Copilot, Prompt engineering techniques, AI-assisted development standards, AI-driven code review strategies, Engineering productivity improvements, Secure and compliant AI usage patterns, Identification of code smells and maintainability issues, Automated quality recommendations.
Ensure engineering solutions align with enterprise security and risk requirements.
Provide leadership during audits, control reviews, and regulatory assessments.
Define secure API design standards.
Partner with risk, compliance, and technology governance organizations.
Lead remediation strategies for systemic technical risks.
Leads the design, development, and maintenance of software solutions across multiple product lines.
Directs and consults on all phases of software engineering life cycle and troubleshoots technical problems as needed using agile methods.
Leads complex problem solving and resolves workflow problems through automation optimization.
Monitors security technology trends and ensures the adaptability of techniques to various system architectures.
Encourages sound technology choices are made and drive innovative technology architecture and solution design.
Provides technical guidance and support to colleagues and solution development.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.