Senior Software Engineer, Platform

PocketHealth•Toronto, ON

18h•Hybrid

About The Position

As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience. PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America. As a Senior Software Engineer on our Platform team, you'll build the foundational infrastructure and core systems that enable thousands of hospitals and clinics — and empower millions of patients — to have a better healthcare experience. You'll join an experienced, collegial team of engineers who care about doing things well, learning from each other, and shipping work that genuinely matters. In this role, you'll be a force multiplier for the rest of Engineering. You'll operate the critical infrastructure that PocketHealth runs on, own the developer experience and release engineering practices that keep our teams shipping fast, and drive the operational excellence that keeps our systems healthy. Your curiosity and collaborative instincts will lead you to continuously improve workflows through better tooling, clearer documentation, and active engagement with the engineers who depend on the platform. You will own the architecture, design, development, deployment, and operation of the systems you build. We're an AI-first engineering organization. Claude Code, agentic workflows, and LLM-driven automation are part of how we design, build, and operate — from drafting infrastructure changes to triaging logs, analyzing vulnerabilities, and investigating production issues. The Platform team plays a central role in making those capabilities safe, reliable, and broadly available across Engineering.

Requirements

Bachelor's degree in Software Engineering, Computer Science, or equivalent practical experience
4+ years developing and operating cloud-native services on a major cloud (Azure, AWS, or GCP)
A collaborative mindset, strong written and verbal communication, and a track record of partnering well across teams while maintaining a strong sense of ownership
Comfort delivering solutions to ambiguous, open-ended problems
Experience debugging production issues across the stack — correlating traces, logs, Kubernetes events, and infrastructure state to isolate root cause
Hands-on expertise configuring and operating Kubernetes
An interest in working with AI-assisted tools across the full lifecycle (development, operations, and incident response)

Nice To Haves

Experience developing services in Go, especially cloud-native REST APIs
Infrastructure as Code with Terraform (or equivalent)
Production experience with observability tooling (OpenTelemetry, Prometheus, Grafana, Datadog, or similar)
Building and maintaining CI/CD systems (GitHub Actions, ArgoCD, etc.)
Administering MySQL or similar relational databases, including query optimization
Linux system administration — log spelunking, shell scripting, systemd, cron
Working knowledge of Azure or AWS best practices
Information security fundamentals (OWASP Top 10, IAM, threat modeling)
Managing public/private networks and DNS
FinOps practices (cloud cost optimization, commitment planning, vendor management)

Responsibilities

Operate critical infrastructure across Azure (our primary cloud) and AWS (where Conductor, our agentic healthcare automation platform, runs), including Kubernetes, managed databases, and networking
Own the observability stack and drive operational excellence — metrics, logs, traces, alerting, and the practices that turn signals into action
Build and evolve our CI/CD orchestration to make releases fast and safe
Design, build, and maintain the internal tooling, shared libraries, and automation that the Engineering team relies on every day
Serve as the engineering team's first line of support for infrastructure, CI/CD, and access issues — triaging, resolving, and turning recurring asks into self-serve tooling
Drive cloud cost engineering — vendor commitment decisions, cluster rightsizing, lifecycle policies, and the unsexy-but-meaningful work of making our infrastructure spend match our actual usage
Partner with product engineering teams throughout the SDLC to ensure infrastructure dependencies are secure, interoperate cleanly, and scale
Improve our information security and regulatory compliance posture (SOC 2, HIPAA, PHIPA) through thoughtful platform design
Raise the bar on developer experience by building high-quality shared code, documenting clearly, and actively communicating best practices