Senior Software Engineer II, Customer Value, Orchestration

Spring Health•San Francisco, CA

19h•Hybrid

About The Position

Reporting to the Associate Director, Data Science - Orchestration, this senior engineer will lead backend systems that power member-provider matching and precision care routing. This role is part of the Orchestration Group and is critical to translating machine learning and business logic into scalable, reliable production services that improve member experience, utilization, and margin performance. Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

Requirements

6–8+ years of experience in software development with a focus on backend development
Expertise in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent
Proven experience leading delivery of complex technical projects or 0–1 product development
Strong cross-functional collaboration and mentorship abilities
Strong problem-solving skills and attention to detail
Familiarity with observability and experimentation tools, such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable
Experience architecting complex systems or microservices
Experience with containerization or cloud infrastructure tools, such as Docker or AWS
Fluency in SQL and modern data tooling (e.g., DBT, Snowflake)

Nice To Haves

Experience with ML-powered product systems, recommendation/ranking systems, or experimentation-driven platforms

Responsibilities

Design and build scalable backend services that power member-provider matching, ranking, and precision care routing.
Collaborate with cross-functional teams to ship high-impact systems that improve member experience, care access, and business performance.
Expand and maintain existing backend applications and infrastructure that operationalize machine learning and decisioning logic.
Debug and resolve issues quickly and efficiently.
Provide technical leadership in architectural discussions, code reviews, and system planning.
Uphold high engineering standards, including test coverage, documentation, and performance.
Participate in an on-call rotation to support system reliability and respond to production issues.
Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders.
Lead delivery of complex projects from conception to deployment
Mentor and guide engineers, fostering growth and best practices
Drive integration of observability, performance monitoring, and resiliency features
Partner with stakeholders to shape product strategy through technical input

Benefits

Health, Dental, Vision benefits start on your first day at Spring.
Access to One Medical accounts
HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Competitive paid time off policies including vacation, sick leave and company holidays.
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure).
Access to Noom, a weight management program.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.