Senior Software Engineer, Facilitator Success

Charlie Health•New York, NY

8d•$170,000 - $220,000•Hybrid

About The Position

Charlie Health leads the nation in high-acuity virtual behavioral care, having delivered life-saving treatment to more than 100,000 clients nationwide. Our Clinical staff is composed of two core groups: Primary Therapists, who provide 1:1 care, and Group Facilitators (GFs), who lead group-based sessions that are foundational to the care journey. GFs are our largest and most distributed clinical workforce, and enabling them to deliver consistent, high-quality care at scale is one of our most important and hardest problems. The Facilitator Success team builds the systems that power how this care is prepared, delivered, and improved over time. This is not just about internal tooling, it’s about shaping the operating system for group-based care. You’ll build products that help facilitators show up to every session informed, confident, and effective. That includes everything from making a client’s full care history and context accessible in the right moments, to generating structured session summaries, to developing playbooks and workflows that guide facilitators in real time. You’ll also tackle the challenge of making facilitator care quality more measurable to turn complex and often unstructured clinical interactions into signals that can drive feedback, coaching, and continuous improvement. If you care about building tools that empower clinical staff to focus on care, not clicks, this is the team for you.

Requirements

At least 4 years of professional experience developing user facing web or mobile applications that deliver meaningful business value
Expertise and hands on production experience with an application programming language, preferably Python
Excellent at managing ambiguity. Masterful ability to break down big, messy problems (demanding requirements, bugs, etc) into smaller parts with tractable solutions and clear iterations
Meaningful scope within an application engineering team. Experience making or contributing to important technical tradeoff decisions with cross team implications
Growth mindset and a sense of humor. You welcome feedback and when you stumble you get back up. You adapt quickly in a fast-paced environment and you enjoy fostering an environment that prioritizes fun, learning, and growth
Please note: candidates located within 75 minutes commuting distance of our NYC office are expected to come to office 4 days/week

Responsibilities

Develop and deliver high quality, performant, maintainable features that drive meaningful business value using our core technology stack: React, Python, and PostgreSQL
Set strong patterns for our growing team to follow
Partner with teammates across the organization to understand our business. Leverage that understanding to drive data modeling discussions and decisions
Be an owner. Collaborate with product and design to iterate to top notch product solutions
Identify bottlenecks and implement improvements to engineering processes, tools, and procedures. We’re early and the expectation of folks joining at this stage is that you’ll play a huge part in setting and improving how we work
Promote a culture of collaboration and learning across engineering, product, and design team via mentoring, documentation, presentations, or other knowledge sharing methods
Ensure our clients can always access the care they need by participating in our on-call rotation