Senior Software Engineer – Applied AI for Corporate Systems

Aircall•Town of Madrid, NY

15d

About The Position

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Weâre redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircallâs AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Weâve built a product customers love and a business thatâs scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, youâll join a company in motion. Weâre ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: Weâre customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, youâll feel at home here. The Corporate Systems IT team sits at the intersection of technology and business operations. We own and evolve the internal tooling ecosystem that powers Finance, Legal and HR at Aircall. We partner closely with those teams to understand their workflows, remove friction, and build scalable solutions. This role is a unique opportunity to combine deep software engineering with applied AI to automate corporate workflows end-to-end, reporting directly to the IT Director. We are looking for a Senior Software Engineer with strong AI expertise to design, build, and operate autonomous agents and automation workflows for our Finance, Legal and HR departments. You will be embedded in the Corporate Systems IT team and act as the bridge between business stakeholders and cutting-edge AI tooling, turning repetitive or complex internal workflows into intelligent, automated solutions.

Requirements

3+ years of software engineering experience, with at least 1 year working directly on AI/ML-powered applications.
Fluency in AI tooling, in particular Anthropic (Claude) and OpenAI APIs.
Proficiency in languages: Javascript, Python
Practical understanding of LLMs, prompt engineering, and agentic architectures.
Demonstrated experience integrating with ERP or HRIS platforms (e.g. NetSuite, Workday, SAP, BambooHR) or similar corporate SaaS tools.
Solid understanding of Finance and/or HR processes: procurement-to-pay, order-to-cash, payroll cycles, employee lifecycle, compliance reporting.
High degree of ownership and comfort in experimental, fast-moving environments.
Ability to gather requirements from non-technical stakeholders and translate them into production-ready AI solutions end-to-end.
Fluent English

Nice To Haves

Experience working in a Corporate IT, Business Systems, or IT Business Partner role.
Exposure to internal audit, SOX compliance, or financial controls automation.
Excellent communication skills â able to explain complex AI concepts to Finance and HR audiences.
Bachelor's Degree in Computer Science, Engineering, or a related field.
Fluency in French or Spanish is a plus given our Paris and Madrid offices.

Responsibilities

Partner with Finance and HR stakeholders to map, document, and prioritise workflows that can be automated with AI agents.
Build autonomous and semi-autonomous agent workflows that interact with browsers, internal APIs, ERP systems (e.g. NetSuite), and HRIS platforms (e.g. BambooHR).
Design and operate MCP (Model Context Protocol) Servers that can be called by AI Agents to act on corporate systems.
Build proprietary agent libraries, prompting strategies, and benchmarking frameworks tailored to corporate use cases.
Develop and maintain integrations between AI agents and corporate SaaS platforms (NetSuite, Slack, Google Workspace, etc.).
Develop custom JavaScript (SuiteScript) for NetSuite to build and automate workflows, scripts, and integrations within the ERP platform.
Prototype, test, and optimize AI-powered applications including workflow automation for Finance and HR.
Leverage strong fluency in Anthropic (Claude) and OpenAI APIs to build robust, production-ready AI solutions.
Translate complex business processes (month-end close, payroll, onboarding, compliance reporting) into clear technical specifications.
Provide technical documentation and training to facilitate adoption of AI solutions by non-technical Finance and HR teams.
Participate in architecture reviews, sprint planning, and cross-functional alignment with Finance, HR, Legal, and Engineering teams.
Stay current on advancements in AI technologies and evangelize AI capabilities internally across Aircall.