Senior Software Developer, Voice & Messaging

Clio

4d•$158,100 - $213,900•Hybrid

About The Position

Clio is seeking a Senior Software Developer to join its rapidly growing Engineering team. This role is for individuals passionate about building innovative solutions, embracing new challenges and technologies, and making a significant impact. The position is open to candidates across North America (US and Canada). Those located near Clio's hubs (Burnaby, Calgary, or Toronto) are expected to work from the office a minimum of twice per week on designated Anchor Days. The engineering team's mission is to deliver an exceptional customer experience by optimizing performance, reliability, scalability, and user interface design. This specific role is within a new team focused on building the Voice & Messaging pillar of Clio's Unified Communications initiative, aiming to integrate voice, messaging, and email into a unified experience across the Clio product suite. This greenfield project involves designing and shaping the architecture of a serverless, event-driven backend on AWS (Node.js, Lambda, API Gateway, DynamoDB) and real-time call infrastructure using WebRTC, SIP, and LiveKit. The work sits at the intersection of real-time communications, regulatory compliance (e.g., call detail record retention, data residency, encryption), and practice management integration, providing mission-critical infrastructure for law firms globally.

Requirements

Experience in software development, specifically with building web and real-time applications using Node.js on a serverless AWS stack (Lambda, API Gateway, DynamoDB).
Familiarity with real-time voice and video technologies — WebRTC, VoIP/SIP, and frameworks like LiveKit.
A track record of deploying and maintaining production code at scale.

Nice To Haves

The ability to gain fluency in new technologies quickly and work effectively in an ever-evolving environment that includes distributed teams and customers.
Demonstrated success in mentorship in software development, particularly using an Agile process and with large-scale SaaS products.
A diverse base of knowledge that allows you to help your team solve complex technical problems.
A history of past projects, including notable successes and lessons learned.
Clear communication skills and the ability to build high-trust relationships with fellow Clions and customers.
A keen interest in improving your craft by using AI.

Responsibilities

Work with a team of developers to solve complex problems and provide elegant solutions to Clio customers.
Work in an agile environment with a team of full stack developers across a variety of projects.
Learn new technologies, challenge yourself, and hone your craft as a Node.js and serverless expert.
Participate in diverse projects and collaborate with multiple engineering teams across Canada, the United States, and Ireland.
Review and provide feedback on code, both from within your own team and across all of Clio.
Collaborate with teams across Clio to diagnose, understand, and solve problems, and to build solutions that may span many areas.
Teach and learn from those around you, providing constructive feedback and accepting feedback for growth.