Senior SOC Operations Controller

Horizon Air • SeaTac, WA

1d • $84,900 - $127,350 • Onsite

About The Position

The Sr. SOC Operations Controller is a subject matter expert responsible for ensuring schedule integrity while assigning aircraft to all flights and supporting customer operations during routine and non-routine operations. As an individual contributor, this role exercises considerable judgement to make decisions in aircraft assignments and routing while mitigating guest impact and providing recommendations to address Maintenance & Engineering, Flight Operations, Stations, and other business requests.

Requirements

• 4 years of aircraft operations experience which may include SOC, Station/Ground Ops, Planning, or a combination of these.
• Bachelor’s degree or an additional two years of relevant experience in lieu of degree.
• Superior decision-making, cross-departmental coordination, and efficient utilization of operational resources.
• Excellent computer skills and ability to manage job related programs.
• Exceptional analytical and problem-solving skills in a fast-paced environment.
• Strong leadership and interpersonal skills and customer service orientation.
• Strong written and verbal communications skills.
• Self-starter able to deal with high-pressure situations.
• Maintain peak performance in a fast-paced and stressful work environment.
• Ability to work a variety of schedules including weekends and holidays.
• Demonstrated ability to effectively multi-task.
• Regular and predictable attendance is an absolute.
• High School Diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• FAA Dispatcher License.
• 1 year of experience in an SOC position.

Responsibilities

• Takes initiative to develop solutions and make operational decisions pertaining to aircraft rotation and tail number assignments according to aircraft capability, flight crew qualification, and route limitation.
• Makes recommendations pertaining to flight cancellations, flight delays, added flights, or modifying the routing of flights.
• Exercises judgement to make decisions to align aircraft according to operational specifications established by Maintenance, Dispatch, Flight Operations and Marketing during normal and abnormal operations.
• Applies deep knowledge to provide SOC decision support through data collection using multiple computer systems, programs, and formats.
• Performs irregular operations entries in various systems and formats and ensure the entries are made accurately and in accordance with company policy and procedure.
• Facilitates and communicates operational decisions according to the position requirements.
• Loads, audits, and optimizes the daily flight schedule in the Horizon Air computer systems.
• Supports SOC decision makers during irregular operations and assists in mitigating guest impact with a focus on customer service.
• Applies knowledge of customer service policies and procedures to support frontline employees in delivering consistent service.
• Communicates with individuals across the organization regarding guest impact and operational decisions.
• Develops and manages execution of guest recovery plans and coordinates across multiple workgroups.
• Serves as the advocate for internal and external customers in the decision-making process.
• Oversees delay coding activity and supports trend analysis to identify operational improvements.
• Initiates programs such as EFI, Extended Tarmac Delay, and related communications as required.
• Reviews and recommends procedural changes as needed.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior