Senior Small Business Relationship Banker - RSA Battlehouse Branch

Regions Bank•Mobile, AL

7d•$49,397 - $57,694•Onsite

About The Position

At Regions, the Senior Small Business Relationship Banker meets with customers and prospects in person and by phone to identify financial needs and offer appropriate products, services, and guidance. The role serves all customers, with a focus on small businesses with revenues up to $5 million, acquiring new customers and deepening existing relationships through checking, check cards, money movement, credit cards, merchant services, and lending. The banker works to achieve individual and branch goals, provides advanced guidance on Regions solutions, and partners with the Branch Manager as a primary relationship manager for a portfolio of small business customers. The role also supports branch operations and customer service, resolves customer issues, refers customers to internal experts when additional needs arise, and serves as a subject matter expert for junior-level bankers. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is eligible for overtime under the Fair Labor Standards Act.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to work Saturdays as needed.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to provide excellent customer service.
Excellent relationship-building skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong business acumen to assess the needs of small business clients.
Strong verbal and written communication and organizational skills.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.

Responsibilities

Achieve individual and branch targets by identifying customer needs and providing guidance about Regions’ solutions, with a focus on small business customers.
Conduct outbound calls to small business and consumer customers and prospects to expand relationships and acquire new customers.
Partner with the Branch Manager as a primary relationship manager for a portfolio of small business customers with revenues up to $5 million.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types.
Educate customers about digital banking options, including mobile, online, and ATM services.
Help provide an optimal customer experience, including greeting customers and processing transactions as needed.
Own and resolve customer issues.
Refer customers to internal experts when additional financial goals and needs are identified.
Support team development by serving as a subject matter expert for junior-level bankers.
Follow bank processes and procedures and applicable laws and regulations; complete duties assigned by the Branch Manager and help manage, identify, and report operational risks.