Senior Small Business Relationship Banker - RSA Battlehouse Branch

Regions Bank•Mobile, AL

6d•Onsite

About The Position

At Regions, the Senior Small Business Relationship Banker meets with customers and prospects in person and by phone to determine financial needs, then proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role serves all customers, with a focus on small business customers with revenues up to $5 million. Responsibilities include acquiring new customers and deepening existing relationships through checking acquisition, check cards, money movement, credit cards, merchant services, and lending. The successful candidate is individually driven and competitive, motivated to work as part of a team, and skilled at identifying customer needs and communicating effectively. The position offers opportunities for growth, development, and upward mobility. It is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked over 40 per week. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. The role is located at the RSA Battle House Tower in Mobile, Alabama.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to work Saturdays as needed.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to provide excellent customer service.
Strong relationship-building skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong business acumen to assess the needs of small business clients.
Strong verbal and written communication and organizational skills.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.

Responsibilities

Achieve individual and branch targets by identifying customer needs and providing advanced guidance on Regions’ solutions, particularly for small business customers.
Make outbound calls using generated customer and prospect lead lists to expand existing relationships and acquire new small business and consumer customers.
Partner with the Branch Manager as a primary relationship manager for a portfolio of small business customers with revenues up to $5 million.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience and share day-to-day branch responsibilities, including greeting customers and processing transactions.
Take ownership of and resolve customer issues.
Refer customers to internal experts when additional financial needs or goals are identified.
Support team development by serving as a subject matter expert for junior-level bankers.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.