Senior Small Business Advisor

Meridian Credit Union • Toronto, ON

22h • CA$68,800 - CA$103,200 • Hybrid

About The Position

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Our vision is to be recognized as the financial institution that has the most local impact, supported by a purpose-driven Value Proposition to our Members. We take the time to get to know our Members' business, anticipate their needs and provide customized solutions. After all, our obligations are to our Members, not shareholders, and we take to heart the best interests of our Members and communities we serve! We're passionate about what we can do for their business and we’re empowered to leverage our local autonomy to meet their unique needs. In addition to building customized solutions for business, we offer full service commercial banking solutions, including a wide selection of daily banking products, complementary lending services, cash management solutions, as well as insurance and investments.

Requirements

• Post-secondary education in a business or related field or relevant working experience.
• 3-5 years of experience in a relevant financial services environment including credit training, financial analysis, personal banking services, personal account management and in-depth knowledge of all investment and lending products.
• Proficient knowledge of the Small Business market, products and services, applicable risk management policies and legal and security documentation for small business products.
• Entrepreneurial spirit and a passion for sales & business development.
• Excellent understanding of financial statements and business analysis.
• Advanced credit and interviewing techniques, credit investigation and underwriting skills.
• Comfortable working independently but also collaboratively with others.
• Experience with networking and making new contacts.
• Organizational, influencing and presentation skills.
• Experience with Microsoft Office applications.
• Flexibility in scheduling with the ability to work evenings and weekends for events when needed.
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Nice To Haves

• Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset

Responsibilities

• Manage a portfolio of Member accounts and provide Small Business owners with exceptional service and sound financial advice to meet their unique business and personal credit, deposit, cash management and payment processing needs.
• Analyze the Member’s financial condition and within approval limits provide (may or may not have approval limits) or recommend financial solutions to best meet the Member’s business and personal needs.
• Manage portfolio at an acceptable level of credit risk by completing credit reviews, authorizing, renewing or declining Member requests, preparing documentation and identifying any deteriorating and/or unsatisfactory trends.
• Probe to identify member needs and opportunities to sell or refer to appropriate team members or delivery channels. Solicit products and services highlighting features and benefits in order to deepen member relationships.
• A significant portion of time will be dedicated to new acquisition activities and the Senior Small Business Advisor will spend 30%-50% of their time outside the branch.
• Ensure profitability of all transactions by appropriate application of rates (discretionary pricing, risk based lending), service charges and collection of overdue interest.
• Cross-sell Meridian’s products and services to solicit new members; foster business development through relationship and product knowledge.
• Partner and work collaboratively with the Branch sales team and internal wealth and commercial partners to ensure Meridian provides the Member with the most appropriate solution to address their financial needs.
• Responsible to manage each member transaction from interview through file completion inclusive of documentation and administration.
• Follow audit, compliance, risk management, fraud policies and procedures.
• Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the company values.
• Participate in Company sponsored events in support of your local community.

Benefits

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed