Senior Site Reliability Engineer

RBC • Toronto, ON

5d • Onsite

About The Position

This position is on a team responsible for the support and development of the enterprise monitoring systems used within RBC. Reporting to the manager of the Monitoring group the incumbent will drive monitoring solutions and deliver to the IT support teams. As a senior post a high level of professionalism, industry knowledge and drive is required to ensure the service provided matches the businesses needs.

Requirements

• Excellent interpersonal and highly developed communication skills (verbal and written).
• Creative and analytical thinker who is self-driven and capable of working in a fast paced environment.
• Strong MS Office skills – Word, Outlook, Excel and PowerPoint
• Knowledge of Microsoft and Linux/Unix Operating systems would be a strong asset.
• Knowledge of scripting languages and tools, including Python, GitHub, SQL, JavaScript, and web-related technologies such as HTML and CSS.
• Experience working with either one of the tools: Dynatrace, PagerDuty or Cache Point

Nice To Haves

• Sense of urgency, agile, adaptable and resilient to handle multiple situations
• An innovative thinker who is proactive and well organized with attention to detail
• Strong communication and client/partner service skills
• Passionate about continuous growth, learning and sharing knowledge within a team

Responsibilities

• Provide subject matter expertise to RBC application teams
• Leverage enterprise monitoring capabilities
• Onboard clients to monitoring and event management systems
• Provide reactive and proactive alarms to support teams
• Reduce incidents through proactive measures
• Support a self-serve customer experience
• Implement automated and intuitive systems
• Creating and maintaining technical documentation, including user guides, troubleshooting procedures, and system documentation.
• Staying up-to-date on emerging technologies and industry trends to identify new opportunities for improvement and innovation.
• Diagnosing and resolving technical issues for users, providing guidance and training as needed.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• Flexible work/life balance options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed