Senior Site Reliability Engineer
Fiserv•Sunnyvale, CA
•Onsite
About The Position
You will join our global team in Sunnyvale and help operate financial platforms at scale. You will partner with cross-functional teams to improve reliability, automate operations, and drive continuous improvement across our cloud-native environments.
Requirements
- Solid practical experience in site reliability, operations or DevOps at a mid-to-senior level.
- Strong shell scripting skills and a foundation in programming concepts.
- Hands-on experience with cloud workloads—specifically Google Cloud Platform (GCP) and GKE.
- Proven experience with containerisation and orchestration (Kubernetes).
- Working knowledge of Infrastructure as Code and configuration management (Terraform, Ansible, Puppet).
- Familiarity with monitoring and observability tooling such as Prometheus, Grafana and Datadog.
- In-depth understanding of HTTP(s) traffic, routing and load-balancing, with practical experience observing and operating HAProxy.
- Comfortable using GitHub and GitHub Actions for code management, automation and IaC pipelines.
- Strong troubleshooting skills, a pragmatic problem-solving approach and effective communication for cross-team collaboration.
Nice To Haves
- Experience programming in Python, Go or Java.
- Exposure to large-scale financial services platforms or highly regulated environments.
- Experience defining SLIs/SLOs and managing error budgets in production environments.
Responsibilities
- Design, build and maintain automation to eliminate manual, repetitive operational tasks (runbooks, deployment pipelines, remediation scripts).
- Operate and enhance monitoring, logging and alerting systems to ensure strong observability across services.
- Participate in on-call rotations and lead incident response activities; run and document post-incident RCA and follow-up actions.
- Collaborate with stakeholders to define SLIs and SLOs, manage error budgets and translate reliability goals into measurable actions.
- Forecast capacity needs and contribute to resource planning to ensure performance and cost-efficiency.
- Troubleshoot production issues: deep-dive analysis, isolate root causes and implement durable fixes.
- Drive continuous improvement and platform hardening through runbook improvements, automation, and best-practice adoption.
- Work closely as part of an international team to deliver project outcomes and operational excellence.
Benefits
- Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
