Senior Site Reliability Engineer

Medallia • Mclean, VA

12d

About The Position

The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform. As a Senior Site Reliability Engineer, you will play a key role in designing, operating, and evolving the platforms and services that power Medallia's global production environment. You will work across engineering teams to improve reliability, scalability, performance, and operational maturity while driving automation and platform improvements at scale. This role is expected to provide technical leadership, influence engineering best practices, and help shape the future direction of our cloud-native infrastructure and operational strategy. We are looking for engineers who think beyond day-to-day operations and continuously seek ways to increase engineering leverage. Successful candidates will act as force multipliers by building automation, self-service capabilities, platform solutions, and AI-assisted workflows that enable teams to operate more efficiently and reliably at scale. Please note this role participates in a rotating on-call schedule supporting production systems and services.

Requirements

• 5+ years of experience leading reliability, platform engineering, infrastructure, or cloud operations initiatives in production environments.
• Demonstrated experience operating and supporting large-scale production environments.
• Demonstrated experience with Kubernetes and containerized workloads in production environments.
• Demonstrated experience with cloud infrastructure platforms such as AWS, OCI, or GCP.
• Demonstrated Linux systems administration and troubleshooting skills.
• Demonstrated experience developing automation and tooling using Python, Go, Bash, or similar languages.
• Demonstrated experience with infrastructure-as-code technologies such as Terraform.
• Demonstrated experience designing and supporting CI/CD and GitOps workflows.
• Demonstrated understanding of networking fundamentals including DNS, load balancing, TLS/SSL, routing, and service networking.
• Demonstrated experience troubleshooting distributed systems and leading production incident response efforts.
• Demonstrated track record of reducing operational complexity through automation, platform engineering, or process transformation initiatives.
• Proven ability to influence technical decisions across teams and drive engineering improvements beyond direct ownership.
• Ability to participate in an on-call rotation supporting production systems.

Nice To Haves

• Experience with GitOps platforms such as ArgoCD.
• Experience operating multi-region or hybrid-cloud environments.
• Experience with observability platforms such as Prometheus, Grafana, Loki, OpenTelemetry, or similar technologies.
• Experience designing and operating platform engineering solutions and self-service infrastructure.
• Experience supporting high-scale SaaS environments.
• Understanding of release strategies such as canary, blue/green, progressive delivery, and feature flag-based deployments.
• Experience with capacity planning, performance engineering, and resilience testing.
• Familiarity with security, compliance, and regulatory requirements in production environments.
• Experience using AI-assisted development, automation, or operational tooling to improve engineering productivity and service reliability.
• Experience applying AI-assisted engineering workflows to improve productivity, reliability, or operational efficiency at scale.
• Experience designing platform engineering solutions that enable self-service and increase engineering leverage.
• Experience mentoring engineers and leading cross-functional technical initiatives.
• Demonstrated passion for automation, process improvement, operational excellence, and engineering scalability.
• Strong communication, collaboration, and stakeholder management skills.

Responsibilities

• Design, build, and operate highly available, scalable, and secure production platforms.
• Partner with software engineering teams to improve application reliability, scalability, performance, and operational readiness.
• Lead complex incident investigations, root cause analyses, and reliability improvement initiatives.
• Design and implement automation, self-service capabilities, and platform solutions that reduce operational toil.
• Leverage AI-assisted engineering tools and automation platforms to accelerate troubleshooting, improve productivity, and reduce operational overhead.
• Identify opportunities to streamline operational processes through automation, AI-enabled workflows, and platform engineering practices.
• Drive adoption of SRE principles, reliability standards, and operational best practices across engineering organizations.
• Develop and maintain infrastructure-as-code, deployment automation, and operational tooling.
• Support and improve CI/CD and GitOps-based deployment workflows.
• Design observability strategies using monitoring, logging, tracing, and alerting platforms.
• Participate in architecture reviews and provide guidance on scalability, resiliency, and operational excellence.
• Mentor junior engineers and contribute to the technical growth of the broader engineering organization.
• Act as a force multiplier by creating reusable solutions, self-service capabilities, and engineering standards that increase the effectiveness of multiple teams.
• Drive adoption of AI-assisted engineering workflows and operational automation across the organization.
• Drive engineering leverage initiatives that improve the productivity, reliability, and effectiveness of multiple engineering teams.
• Influence the broader engineering organization through platform thinking, standardization, and operational simplification.

Benefits

• competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed