Senior Site Reliability Engineer
About The Position
ShiftKey is hiring a Senior Site Reliability Engineer to focus on the reliability of its SaaS platform, which customers depend on to run their day. The role owns platform availability, infrastructure stability and security, and the guardrails that help engineering teams deploy safely. The position is part of a small, growing team; the engineer will have significant autonomy and influence in shaping the reliability practice for a regulated healthcare technology platform. This is a fully remote position based in the United States. The engineer should be comfortable working asynchronously and collaborating with teammates across time zones.
Requirements
- At least 5 years running production infrastructure on AWS and Azure at real scale, ideally for a SaaS product.
- Production Kubernetes and Terraform experience, including experience handling real incidents.
- Hands-on incident ownership and the ability to describe an incident handled from detection through postmortem.
- Strong automation skills, ideally in Python and Bash.
- Experience with observability tooling such as Prometheus, Grafana, or CloudWatch.
- Comfort making and defending judgment calls independently.
- Experience mentoring other engineers.
- Comfort working in a mixed-language environment.
- A habit of using AI tools in daily work.
Responsibilities
- Own reliability, availability, and incident response for the SaaS platform, from detection through postmortem.
- Maintain and extend cloud infrastructure across AWS and Azure, managed as code.
- Run and improve the Kubernetes-based production environment.
- Write production automation, with scripting as a daily part of the job.
- Work closely with software engineering teams to make safe deployment the easy path and advise them on infrastructure risk.
- Mentor teammates toward independence and help shape the growth of the reliability function.
Benefits
- Inclusive and collaborative work environment where all voices are valued.
- Hybrid-friendly office spaces designed to be fun and engaging.
- Comprehensive health, vision, and dental coverage.
- Benefits begin on the first day.
- Generous PTO and company-paid holidays, including flexible floating holidays.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Wellness support, including access to mental health resources.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
