Senior Site Reliability Engineer

SimCorp • Toronto, ON

32d • Hybrid

About The Position

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can Why this role is important to us The Senior Site Reliability Engineer (Batch Management) roles within SCDaaS are responsible for helping clients operate and maintain SimCorp Dimension through a cloud-based offering. The services are effective and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients.

Requirements

• Minimum 3–5 years of related technical work experience
• IT-based education (Bachelor or higher)
• Job scheduling and management using enterprise schedulers (e.g., Control-M, JAMS Scheduler, AWS Batch, Oracle SaaS Batch Scheduler, Active Batch)
• automation
• operations
• public cloud platforms (e.g., Azure)
• Broad technical acumen including virtualization, middleware applications, interfaces, operating systems, networking, and databases; experience managing mission-critical applications and HA environments.
• Experienced in Service Support (Incident, Service Fulfilment, Change, Release, Problem)
• extensive use of Service Desk tools (RemedyForce, ServiceNow, JIRA)
• understanding of service workflows and ITIL principles.
• Regular maintenance and updates of multiple environments (version upgrades, patches, refresh, job scheduling)
• problem analysis and resolution of systemic errors
• assess requirements and identify services/products to improve operations.
• Experience with SimCorp Dimension or other large financial services software
• cloud-based platform/infrastructure services

Nice To Haves

• ITIL v3/v4 certification preferred.

Responsibilities

• Operate under established protocols with minimal supervision, assess incident priority, take appropriate action, and seek advice on complex issues; maintain ownership and accountability for problems and escalations.
• Support and maintain SimCorp clients across all aspects of SCDaaS service delivery, assume responsibility for incidents, monitor status, and provide timely updates while adhering to ITSM principles and SLA/OLA requirements.
• Collaborate with global teams to resolve end-user issues effectively, escalate complex problems per support tiers, and maintain a high degree of customer service for all queries.
• Apply subject matter knowledge to solve business issues using defined policies; work cross-functionally on routine and non-routine tasks, recognize interdependencies, and guide internal/external contacts on SimCorp Dimension usage.
• Generate solutions and implement services aligned with SCDaaS standards, communicate effectively, keep knowledge base updated, and work with customers on standard tasks and issues.

Benefits

• Benefits SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.
• Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees