Senior Site Manager - Tucker, GA

Dragonfly Health•Tucker, GA

1d•Onsite

About The Position

The Senior Site Manager is responsible for increasing the site(s)’ level of effectiveness by recruiting, selecting, orienting, training, coaching, and managing the performance of warehouse and delivery technician staff. This role involves overseeing and managing site(s) operations to ensure alignment with Company standards and federal, state, and CHAP regulations. The manager will monitor operations and expenses to ensure maximum profit margins, develop and manage annual site budgets, and ensure service targets are met. This includes overseeing delivery activities, equipment handling procedures, and fleet management. The role also involves organizing staff meetings, training activities, and resolving escalated service issues. The Senior Site Manager will take a lead role in operational initiatives and maintain local market presence to build relationships. Direct management and oversight of Lead Technicians, Durable Medical Equipment Technicians, and Warehouse Technicians is entailed, potentially including direct supervision of one or more Site Managers.

Requirements

Knowledge of general business management as normally obtained by the completion of a Bachelor’s degree in business or a closely related field of study.
A current state issued driver’s license is required.
A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past five consecutive years, no more than three minor violations or at-fault accidents in the past 36 consecutive months and no more than one preventable accident in the past 36 months.
The ability to manage the daily operations for one or more sites as described as normally obtained through 5 years of related progressively responsible experience.
Experience managing a site location with full P&L responsibility is required.
A minimum of 3-4 years of managerial experience is required.
Ability to manage a team of technicians and create a highly supportive environment.
Strong interpersonal skills and customer service skills are necessary as is the ability to remain customer service oriented during situations in which patients or caregivers may be frustrated or upset.
The ability to present information and communicate across all levels and externally to vendors, clients and customers is essential.
Strong organizational, leadership and decision-making skills are required to perform the functions as described.
Proven ability to lead and manage multiple projects simultaneously with associated deadlines is required.
Good project management skills as well as written and communication skills are necessary to effectively oversee and manage multiple operations as described.
Must have the ability to confidently embrace challenges and lead a team.
Able to directly motivate and supervise others to achieve maximum performance.
Must take initiative and be highly motivated, creative and energetic.
Ability to interact professionally and cooperate with all levels of management, outside vendors, clients and patients.
Must be able to visit patients/DME partners and visually assess operations.
The ability to protect and maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with CHAP and HIPPA is required.
Prolonged sitting, standing, walking, pushing/pulling and climbing in and out of the truck.
Ability to lift and carry durable medical equipment that weighs up to 75 lbs. for a moderate period of time (25% – 50% of the day).
For those sites that dispense liquid oxygen, incumbents are required to occasionally lift pull, push, and carry containers up to 100 lbs.
Regular and continuous eye-hand coordination and manual dexterity is required to set up durable medical equipment.
Frequent bending, twisting, grasping and squeezing and occasional kneeling, climbing stairs, reaching above the shoulder is required to transport and set up medical equipment as described.

Nice To Haves

Experience overseeing supervisory and managerial staff is strongly preferred.
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred.

Responsibilities

Increases the site(s)’ level of effectiveness by recruiting, selecting, orienting, training, coaching and managing the performance of warehouse and delivery technician staff.
Oversight and supervision of manager(s) that manage a single site.
Oversees and manages site(s) operations to ensure that all office and warehouse procedures and controls are aligned with Company standards as well as federal, state and CHAP regulations and guidelines.
Monitors operations and expenses to ensure maximum profit margins for those locations within respective area of responsibility.
Develops and prepares an annual site budget and manages to budgetary targets.
Ensures service targets are met for those locations within the respective area of responsibility.
Ensures that equipment handling procedures are appropriate addressed for those location within the respective area of responsibility.
Partners with fleet management to ensure that routine maintenance and vehicle upkeep is addressed on all site trucks and vans for the home base location.
Organizes on-going staff meetings, training activities and continuing education on equipment, new procedures and processes.
Addresses and resolves non-routine and escalated service related issues and challenges from patients, hospices and others.
Takes a lead role in key operational initiatives that result or have impact on organization-wide process efficiencies, key people and/or technology initiative.
Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work-related injuries.
Maintains a presence in the local market to maintain and build relationships.
Assists senior leadership in developing, interpreting and implementing new polices as requested or appropriate.
Performs additional duties as requested or assigned.
Direct management and oversight of Lead Technicians, Durable Medical Equipment Technicians and Warehouse Technicians is entailed.
May include direct supervision and oversight for one or more Site Managers with indirect supervision of team(s) within the respective area of responsibility.