About The Position

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements. This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization. The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.

Requirements

  • 4+ years of experience in: Project Management, Account Management, Digital Agency Operations, Shopify or eCommerce environments
  • Strong understanding of Shopify ecosystems and website delivery workflows
  • Experience managing multiple client projects simultaneously
  • Strong communication and stakeholder management skills
  • Experience using project management platforms such as Asana
  • Excellent organizational and prioritization abilities
  • Ability to work independently in a fully remote environment

Nice To Haves

  • Experience working with CRO, SEO, and email marketing teams
  • Familiarity with Shopify design and development workflows
  • Experience managing distributed or international teams
  • Knowledge of agile delivery processes
  • Strong QA and process management mindset

Responsibilities

  • Manage up to 7 concurrent Shopify and eCommerce projects including: Shopify builds, CRO initiatives, SEO retainers, Ongoing support engagements
  • Maintain project timelines, budgets, documentation, and delivery quality
  • Manage Asana boards, project schedules, risk logs, and change requests
  • Coordinate cross-functional collaboration between development, design, SEO, and email teams
  • Ensure projects stay within defined scope and performance expectations
  • Serve as the primary point of contact for assigned clients
  • Provide proactive communication and updates via Loom, email, and meetings
  • Lead recurring review calls and roadmap discussions
  • Build long-term client relationships focused on trust, transparency, and growth
  • Identify upsell and retainer opportunities where appropriate
  • Facilitate weekly delivery meetings and project reviews
  • Allocate tasks across designers and developers
  • Conduct QA reviews and enforce agency standards
  • Support junior team members through mentorship and process guidance
  • Escalate risks or blockers appropriately to leadership
  • Help improve SOPs, workflows, and internal documentation
  • Contribute ideas for operational efficiency and process optimization
  • Support retrospective reviews and continuous improvement initiatives
  • Maintain organized project records and reporting structures
  • Review project changes and support budget management
  • Ensure projects remain aligned with business goals and profitability targets
  • Assist with quoting, scoping, and proposal preparation when needed

Benefits

  • Fully remote work environment
  • Work with high-growth eCommerce brands
  • Collaborative international team culture
  • Opportunity to influence processes and operational excellence
  • Long-term growth potential within a rapidly expanding agency
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