Senior Services Office Assistant

County of San Juan•Lower Valley, NM

3d•Onsite

About The Position

Under close supervision of the Senior Services Coordinator, performs a variety of clerical office, receptionist, and office assistance duties to create, store, retrieve and archive files and records; updates computer data base as directed, and assures the accuracy of the filing systems; provides information and assistance to customers. Utilize, process, and navigate the County’s electronic ERP system as necessary and appropriate based on the needs and requirements of this position.

Requirements

High school diploma or GED equivalent
One (1) year of clerical experience.
Valid State of New Mexico Driver's license or able to obtain within six (6) months of employment.

Nice To Haves

Customer service experience

Responsibilities

Perform front desk duties; provide information and assistance to visitors and others having business with the department; assist customers with applications, forms, and other documents; answer phones; determine nature of the calls; respond to requests for information; route calls to appropriate individuals to handle inquiries and complaints; take and deliver messages.
Create, update and track a variety of electronic and paper files, records, reports, rosters, logs and related documents; order and distribute offices supplies and materials; maintain and update office supply inventory.
Conduct briefings with Seniors wishing to take advantage of services offered by Senior Centers to explain programs offered and requirements.
Research files to obtain requested information, insert additional data and check for accuracy.
Conduct interviews in Senior Citizens homes to accurately fill out state required assessments.
Correspond with clients both through written and verbal communication to include but not limited to nutritional education, nutritional programs, and other senior citizens programs.
Fill in as needed for cooks and drivers.
Maintain accurate daily rosters for Seniors accessing congregate meals.
Assist in gathering information for regular reports to the State and Federal Government.
Perform other related job duties as assigned.