Senior Services Manager - Advanced Asset Management Program

GE HealthCare

3d•$128,800 - $193,200•Hybrid

About The Position

The Advanced Asset Management Program (AAMP) Manager leads a comprehensive asset management program delivering strategic value to healthcare clients. This role plays a critical part in enabling improved device availability, operational performance, and care delivery capacity across health systems. This role serves as the primary program owner within the fleet management practice, overseeing Asset Management Leaders (AMLs), driving tool development and enhancement, supporting commercial activities, and ensuring consistent program delivery across health systems. The Manager also brings subject matter expertise across asset optimization, inclusive of fleet management and PCS (patient monitoring and medical device solutions, including bedside and connected care equipment) program initiatives to support solution development and client engagements. Serving as the central hub for program knowledge, this role drives training, standardization, and continuous improvement across the program. This role may also drive direct continuous improvement and change management initiatives with customers. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Bachelor's degree in Healthcare Administration, Business, Engineering, or related field
3+ years in healthcare asset management or program management
Experience with LEAN methodologies and continuous improvement
Strong cross-functional team management and communication skills
Ability to create SOPs, playbooks, and standardized documentation
Willingness to travel (~25%)
Executive level presence

Nice To Haves

Master's degree (MBA, MHA, or related)
Experience with biomedical equipment and EOSL lifecycle management
Understanding of PCS / medical device environments, including device availability, distribution, and clinical workflow considerations
Prior experience in training program development and delivery
Familiarity with healthcare RFP processes and commercial contracting
Experience with inventory management systems (Nuvolo, Encompass)
Ability to connect data, operations, and asset strategy to drive measurable performance outcomes
Proficiency in Power BI, Smartsheet, Salesforce, and advanced Excel

Responsibilities

Coordinate with local leadership to support AML hiring, onboarding, and training.
Conduct monthly touchpoints, facilitate Lunch & Learn sessions, and provide PACE performance support (goal setting, mid-year, and year-end reviews).
Oversee program launches using established templates and project plans.
Support AML and client introductions, facilitate Value Measure Process setup for contracts with financial commitments, and participate in client reviews and corporate QBRs.
Oversees customer performance tracking and drives change management/continuous improvements projects as required for customers.
Drive program governance, performance tracking, and continuous improvement (inclusive of change management).
Track program value, milestones, AML activity, and RFP support metrics.
Maintain AAMP Teams Channel with SOPs, playbooks, and templates.
Lead the design and evolution of analytic tools across Development and Production environments including: EOSL Prioritization Tool, Inventory Dashboard, Biomedical Device Benchmarking, Workflow and Utilization measurement.
Create and maintain Smartsheet project plans and workstream documentation.
Assess and qualify new opportunities to support both AAMP program growth and broader PCS equipment initiatives.
Support and shape RFP responses and solution development.
Deliver commercial training to Sales Directors, Care Alliance teams, and HSAMs.
Serve as a subject matter expert (SME) influencing solution design and deal strategy.
Participate in contract reviews to ensure alignment with scope and value.