Senior Services Learning Trainer

Intuitive•Peachtree Corners, GA

About The Position

The Service Trainer will contribute to the design and content development of Intuitive products, including but not limited to web-based learning, instructor-led training, blended instruction solutions, and virtual sessions. Development will focus on the technical and mechanical aspects of our Intuitive products. Deliverables such as technical product videos and online learning modules will be integrated into learning management systems and multiple delivery platforms. The Service Trainer will provide internal and external customer support. This individual will partner with an Instructional Designer to work with both direct and in-direct markets to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program for Intuitive platforms. The Service Trainer will be actively involved in team training, program support and continuous improvement initiatives and collaborate extensively on process improvement and troubleshooting initiatives.

Requirements

Excellent organizational skills and ability to multi-task
Self-starter with ability to take ownership of responsibilities with minimal direction
Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups
Ability to analyze complex situations and collaborate to find creative solutions
Ability to self-manage multiple development projects and deadlines
Ability to facilitate group and ad hoc training content
Ability to stand for extended periods and to move system parts throughout the day as needed
Ability to perform physical activities that may include heavy lifting and frequent body movement, including reaching, lifting, pushing, and pulling
Experience working with regulatory bodies including, but not limited to Compliance, Quality and Document Control
Experience in documentation creation in a controlled environment such as Agile (Add SOP DOP WI)
Experience in working in SAP, SFDC and ERP systems
Familiar with adult learning methodologies
A proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion
Experience with project management and working as a cross functional team member
A history of self-directed learning to explore new technologies and skills that improved their personal and team effectiveness
Proven ability to develop and implement new processes to support evolving business needs
Associates degree or higher with coursework relevant to training, manufacturing, engineering, or educational development
Minimum 4+ years of relevant experience in any of the following: Training, Content Development, Customer Service, Field Service, Technical Support

Nice To Haves

Focus on vital few
Agility to adapt
Creativity to solve
Work through the unknown
Navigate in the gray
Distilling the complex
Growth Mindset
Exceptional interpersonal skills with the ability to build rapport and influence across various levels of the organization
Strong analytical skills
Self-motivated with excellent organizational skills and attention to detail
Preferred 5 years in med device industry
DaVinci product knowledge
Ion product knowledge OR protocol knowledge
Software application knowledge
Technical background

Responsibilities

Course facilitation
Support all da Vinci and Ion activities assigned
Master processes and recommend improvements to enhance team efficiency
Maintain critical documentation and standard operating procedures (SOPs) for key processes
Lead technical training course development for Intuitive platforms, job function integration, and advancement programs
Serve as a key stakeholder with Services management to identify and prioritize training needs
Assist in defining and managing training and certification criteria for individuals supporting Intuitive Services platforms
Participate in all phases of learning projects, including analysis, design, development, implementation, and evaluation
Proactively communicate project and task status to internal and external stakeholders
Conduct training needs analysis and collaborate with Subject Matter Experts (SMEs) to identify and capture learning content
Design and develop engaging training content aligned with learning objectives
Collaborate with multimedia teams to create and modify instructional media assets
Develop instructor-led, virtual, blended, eLearning, and video-based training curricula
Conduct assessments and evaluations in accordance with course requirements
Participate in continuous process improvement initiatives
Mentor new hires and onboard cross-functional teammates