Senior Services Engagement Engineer
SAP•Edgmont Township, PA
•$125,923 - $182,500•Hybrid
About The Position
SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to support customers with long-term, post-sales Premium Engagement contracts and with responsibility for the overall delivery of contracted services.
Requirements
- Technology Support Service and technical analysis
- Fundamental SAP Basis and security principles
- Root Cause Analysis within the ABAP and NetWeaver or Java stacks and SQL RCA
- Change Management Framework for SAP Systems
- Supporting SAP Deployment Projects in multinational organizations, including scope support plans, packages, and coordinating support activities from design through post go live support phases
- Managing delivery of Support Services to Business and IT customers
- Positioning support methodology and services to new engagement areas for business development
Responsibilities
- Understand customer’s business and support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery.
- Identify and assess potential issues and risks related to SAP solutions, associated business processes, and customer initiatives.
- Support and execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics.
- Support and execute the engagement planning of Premium Engagement services tailored to customer situations/requirements and solutions.
- Create a value proposition and secure customer alignment, including collaboration with the account team, expert engagement engineers solution or industry experts, partners, executive sponsors, and delivery support teams.
- Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting and presentations, resource staffing, contract management, and services delivery.
- Execute engineering services and allocate resources for end-to-end projects or focused phased activities.
Benefits
- Great benefits
- Constant learning
- Skill growth
- Team that wants you to grow and succeed
- Focus on health and well-being
- Flexible working models
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What This Job Offers
Job Type
Full-time
Career Level
Senior
