Senior Services Case Manager

Jewish Family & Children's Service of Minnesota • Golden Valley, MN

3d • Hybrid

About The Position

The Senior Services Case Manager walks alongside seniors and caregivers, providing holistic and thoughtful support and planning. This role involves discovering available services, finding support, and enrolling clients in programs. The case manager will provide individualized, person-centered support for clients, many of whom are Holocaust survivors. The role includes comprehensive assessments, care planning, and coaching for a mix of both general and intensive case management clients, particularly those with few natural supports and barriers to services. The position is highly visible to the community via outreach and engagement activities and will play a key role in expanding participation in JFCS’s programs for seniors and caregivers. The ideal person for this role has significant experience working with clients with a range of complex needs; is friendly, compassionate, and draws energy from interacting with others; has a sincere and natural desire to do what it takes to help others; is a good problem solver, and listens actively to clients; is familiar or interested in learning about trauma informed care, has strong organizational skills; and is self-motivated to engage in a variety of tasks. The position is based in Golden Valley, primarily serving clients in St. Paul and surrounding communities. Proficiency in Russian is preferred.

Requirements

• A minimum of two years’ experience working with older adults in community-based settings.
• Experience working with solo seniors and clients with mental illness preferred.
• Two years of experience with clinical interviewing strongly preferred.
• Familiarity with client confidentiality practices, HIPAA and electronic health record practices.
• Ability to communicate effectively orally and in writing, including with people who are seeking guidance and answers as they face challenging circumstances.
• Compassionate, caring, and supportive of older adults and caregivers.
• Strong working knowledge of appropriate care systems and community resources for seniors and caregivers.
• Excellent assessment skills.
• Good listener.
• Effective problem solver.
• Excellent organizational skills and attention to detail.
• Strong time management and task prioritization skills.
• Proficient user of electronic health record systems.
• Proficient user of Microsoft Office programs, including Word and Excel.
• Ability to work creatively and collaboratively with clients and colleagues.
• Ability to support training for new team members.
• Sincere commitment to consistently reflecting JFCS’s Values: compassion; inclusion; innovation; integrity; and collaboration.
• Proven ability to effectively engage with people from all backgrounds, socio-economic statuses, and mental and physical abilities.
• Ability to manage a hybrid work model between working in the office/field and working from home.

Nice To Haves

• Coursework in gerontology, aging studies or caregiver services preferred.
• Proficiency in Russian is preferred.

Responsibilities

• Provide case management and caregiver support to a designated caseload of clients.
• Assess client bio-psycho-social and economic risks and strengths, coordinate client support teams, and develop a personalized service plan.
• Determine fees for service, and coordinate and monitor services provided by staff, volunteers and vendors.
• Maintain accurate and timely clinical records, correspondence and reports as required.
• Directly support individuals engaged in Shopping, Accompanied Transportation, and outreach services with volunteers.
• Assist with data collection and audits conducted by oversight organizations.
• Work with the Senior Services Team to enhance and refine programs and services.
• Attend individual supervision, team, and agency meetings.
• Organize and participate in community outreach and networking opportunities to market JFCS Senior Services to potential clients (seniors and caregivers) and community organizations.
• Support additional programs and services as developed by the Department.
• Occasional evening hours for agency functions and community education activities.
• Additional duties consistent with program needs and professional development goals.

Benefits

• 401(k) with match
• vision
• dental
• robust MN Paid Family & Medical Leave
• vacation
• paid sick time
• holidays
• flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed